Wednesday, September 12, 2001

11:00 - 12:00

SML Room 411

All present: Katie Bauer, Pamela Mann, Tony Oddo, Jennifer Weintraub, Abe Parrish, Holly Grossetta Nardini (chair)

1. Housekeeping

• Will Wheeler has withdrawn from the committee due a conflicting committee appointment.
• New SQIC Assessment Group information is on SQIC Web site at: http://www.library.yale.edu/Administration/SQIC/SQIC.html

1. Review of SQI Assessment Group Charge

• Made one change to include the concept of developing a "toolkit" of assessment examples, templates, case studies and information. Charge is up on Web.

1. Yulib message

• Tabled until "toolkit" is roughed out and can be announced

1. Example of assessment methodology

• Abe walked us through his example of a way to gather more in-depth reference and instruction statistics. The group liked his example, asked that it be shortened to include just the example (and not general assessment theory or information), and agreed that this would form one of our case studies in the new "toolkit."

1. Bibliography

• This will form a core of what we post on our Web site.
• We agreed to seek one or two general assessment and/or service quality articles to read and discuss as a group to raise our awareness and develop a shared vocabulary for our work.

1. Next steps

• We’ll build a few examples (see action items below) to flesh out the concept of our toolkit. These examples may suggest a standard format/template for describing projects. In a few weeks, we’ll post a message to yulib asking for other examples and general assessment needs. Once the "toolkit" is more established, we will seek to work towards standards, such as uniform demographic questions across libraries, and standard "plug and play" survey questions.

Holly: Record & post brief minutes, create Web space for our work, develop one case study/example for "toolkit"

Abe: shorten example of reference/instruction assessment and mark-up for posting

Katie: work on short example for "toolkit" (usability?)

All: make general inquires for ready-made examples to post on our Web site, seek good general articles for us to review.

• Discussion of fall reader survey. Review service factors.
• Review entries in "toolkit"
• Name for group
• Choose a reading for subsequent meeting
• Define goals & milestones