Service Quality Improvement Council

Staffing Issues Group
Minutes, July 18, 2000

Present: Charlie Greenberg, Cesar Rodriguez, Maureen Heher, Emily Horning, Sandy Peterson

Open discussion of issues on staffing.

Customer service techniques:
Cesar will bring SNET training materials next meeting; Emily provided a reference for a volume on topic; Charlie will bring survey of reference staff on staffing issues.

Discussion of basic skill set on digitizing needed.
Use of palm pilots.

Next meeting is August 15, 2000. Holly Grossetta Nardini will be invited to attend.