Service Quality Improvement Council

Document Delivery Group Membership

Suzanne Lorimer, Librarian for the History of Art and Coordinator of Research Services
Sterling Memorial Library (SML)
Chair
suzanne.lorimer@yale.edu

Mary Angelotti, Document Delivery Manager
Medical Library
mary.angelotti@yale.edu

Matthew Beacom, Catalog Librarian for Networked Information
matthew.beacom@yale.edu

Susan Burdick, Circulation Manager
Divinity Library
susan.burdick@yale.edu

John Gallagher, Head of Circulation
Medical Library
john.gallagher@yale.edu

Holly Grossetta Nardini, Service Quality Support Director
holly.nardini@yale.edu

Denise Hersey, Social Sciences Librarian and Coordinator of Access Services
Social Science Library and Information Services
denise.hersey@yale.edu

Carol Jones, Technical Services Librarian
Kline Science Library
carol.jones@yale.edu

Maureen Malone Jones, Library Services Assistant
SML Interlibrary Loan
maureen.jones@yale.edu

Wesley Most, Systems Programmer
Academic Media & Technology, ITS
wesley.most@yale.edu

George Ouellette, Workstation Support Specialist
Library Systems Offices
george.ouellette@yale.edu

May Robertson, Library Services Assistant
SML Interlibrary Loan
may.robertson@yale.edu