Yale University Library

Service Quality Improvement Council

 

November 15, 2000

Agenda

  1. Announcements, questions, future agenda items

  2. Mission, policy & service components of the Reference Services web page (Suzanne Engleston)
    See http://www.library.yale.edu/~segglstn/refgp/reference6.html

  3. Problem patrons document (Sandy Peterson)

  4. Update on forums and retreat (Holly Grossetta Nardini, Danuta Nitecki, et al.)

Minutes

Pending.

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