Service Quality
Improvement Council
Minutes
January 13, 1999
Present: Betty Cohen, Suzanne Eggleston, Emily Horning, Kenny Marone, Sandy
Peterson, Rich Richie, Andy Shimp, Paul Stuehrenberg (chair), Joan Swanekamp
Absent: Ellen Cordes, Sue Crockford-Peters, Jan Glover, Danuta Nitecki
I Announcements
A. Development of a website for the SQI Council - to include minutes, committee
charges, links to related websites.
B. Electronic Cataloging Committee
Matthew Beacom, chair of the Electronic Cataloging Committee, has asked how
their mandate to evaluate the effectiveness of current practices relating
to the cataloging of electronic resources might overlap with the work of
the SQIC. The Council agreed to invite Matthew to attend a future meeting
to explore the issues.
C. Fred Martz will join the SQI Council.
II. Updates
A. Staffing Issues Group (Sandy Peterson)
Sandy will complete a revised charge to the group.
B. Reference Services Group (Suzanne Eggleston)
Among the topics discussed at the Group's first meeting on 1/7/99 were the
charge, background issues pertaining to reference services, and the work
of past committees with similar charges. The Group will generate a list of
user groups for the next meeting. Also on the agenda for the next meeting
is a discussion on ways to better clarify reference services to readers and
ways to help researchers navigate more efficiently through the library system.
C. Document Delivery Group (Kenny Marone)
The Group has held two meetings. Initial discussions have focused on the
task of moving books from one location to another - they have postponed
discussing the issue of photocopies. The Group has looked into how users
find forms for their needs and has started work on designing a "one-stop"
form. It was suggested that a task force be developed to study the forms
presently available to patrons and come up with a common form.
At this time, the Document Delivery Group has not discussed general interlibrary
loan issues. Kenny noted that all services cannot be given everywhere and
that the time frame for filling a request differs between libraries. A pilot
paging service has been instituted at the Medical Library. Kenny will report
on the results of the pilot project when available.
D. Review topics discussed during 21 October 1998 meeting
| Public workstation access expectations/evaluation form |
to be discussed at next meeting |
| Bench marking services (what are other institutions offering?; are we
offering the minimum?) |
on the Reference Services Group agenda? SPEC kits to be consulted on
this issue |
| Serving remote users |
Reference Services & Document Delivery groups will deal with this |
| Technical services response to user needs or service needs |
to be addressed |
| Collaboration with ITS |
to be addressed |
| Collaboration with other campus service units |
not yet addressed in committee charges |
| Library systems issues |
to be addressed |
E. Other issues
Kenny asked about plans to replace NOTIS with new library management software.
Joan responded that discussion at a recent Library Systems Steering Committee
indicated that we will not replace NOTIS until recon is finished (scheduled
for completion in 2001). Until then the library will seek ways to enhance
what is currently available.
