Service Quality Improvement Council

Document Delivery Coordinating Committee Charge

The purpose of the Document Delivery Coordinating Committee is to implement and continuously improve the quality of library services to provide delivery of known items not easily available to campus readers and to provide low-cost access to YUL collections through other libraries for researchers elsewhere.

The benefits of the Committee's activities will accrue to the Yale community in terms of responsive service in meeting readers' needs to obtain copies of cited documents. To achieve these ends, the Committee will foster communication among all ILL units to promote adherence to standard policies, incorporation of best practices, and understanding of reader expectations. In addition, the members will review current procedures and recommend changes in order to enhance efficiency and productivity. Members will keep abreast of current trends in services and new technologies pertinent to document delivery. To facilitate the transition to a model of seamless document delivery, the Committee also will review and recommend means of integrating services such as paging, intra-campus delivery of books and copies, and consortial borrowing with the traditional activities of interlibrary loan services.

Membership of the Committee will consist of the manager or supervisor of each ILL unit [Divinity, Music, Sciences, SML, SSL, Medical, and Law] and, as resource people, the Manager of the Shipping Department, a supervisor from Access Services, and a staff member from the SML Document Delivery Department. The Head of Document Delivery will serve on the Committee and will sponsor it through representation on SQI Council and the LMC. The position of Chair will be selected annually from among the membership, with the term of appointment to run concurrently with the SQI Council calendar, and also will serve as alternate to the Council.

[3/27/01]