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Yale University Library
Service Quality Improvement
Council
Document Delivery Coordinating Committee
Minutes, June 6, 2001
Present: Barbara Amato, Matthew Beacom, Susan Burdick, Suzanne
Eggleston Lovejoy, Holly Grossetta Nardini, Denise Hersey (Chair), Carol
Jones, Jennifer Kostelnik, Sue Lorimer, Maureen Jones, Mary Angelotti
Absent: Martha Clark
I. Announcements: The new ILL pages are "up." Many
compliments to Jennifer Kostelnik for her work on these pages. Some
questions were raised however regarding whether we needed to require
patrons to click on the copyright link in order to proceed with their
transaction. Carol also asked that a link to the Music Library Information
page be added. Also, Endeavor add-on products have been reviewed.
II. DDG -- Review of Unit Cost Survey: Matthew has
done summary Excel sheets for worksheets 3-5, 7, and 8. He will check
with George for worksheet 6. Worksheet 2 is not yet in Excel. Matthew
will bring copies of the spreadsheets for the group to review at our
next meeting. Danuta wants unit costs by our 6/27 meeting so she can
report them to LMC. Matthew should have a good ballpark figure by then.
III. Infotrieve Updates: There were many problems
to report regarding the use of Infotrieve -- you have to call Infotrieve
to cancel an order; Denise has been getting email messages for the individual
libraries and has had to forward them on; filled requests with missing
pages; a document arieled to SML but really for KSL; receiving emails
that a request can't be filled after having already gotten the item.
We decided that we would discuss these problems, any successes, and
copyright costs for this project during the meeting of June 20.
IV. Discussion on ILL of items we own to Yale patrons
who are away from Yale: We began a discussion of whether or not
to send Yale items to our patrons who may be away from campus. What
are our current practices? Is this an ILL transaction or is Access Services
responsible? After realizing that this issue required more in depth
discussion, we decided to come back to it at another meeting.
V. Pigasus Subcommittee work: Carol asked that we
begin looking at our individual units' workflow and procedures as they
currently exist.
Recorded by Denise Hersey, denise.hersey@yale.edu
©
2001 Yale University Library.
Last modified July 3, 2001.
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