Yale University Library

Present: Barbara Amato, Susan Burdick, Martha Clark, Suzanne Eggleston Lovejoy, Denise Hersey (Chair), Carol Jones, Maureen Jones, Mary Angelotti, Wes Most

Absent: : Jennifer Kostelnik

I. Announcements: DDG members did not attend this meeting. The rehearsal of the presentation which Carol, Holly, and Sue Lorimer will give for LMC will be held on Tuesday, June 26, from 9-11 a.m. in SML 409. All D2C2 and DDG members are encouraged to attend.

Also, Barbara Amato mentioned that she had read that Pigasus had been bought. Denise will investigate to find out who purchased them.

Carol talked to OCLC and RLG representatives while at ALA regarding Yale becoming ISO compliant with these utilities. They have added Yale to their respective lists for doing this.

II. Pigasus: Denise and Carol reviewed the information they had gathered from Pigasus representatives while at ALA. We will need to create a list of departments associated with ILL units so that Pigasus can direct requests to the appropriate libraries. Candy Zemon from Pigasus had also mentioned that we should be thinking about the text for our automatic email messages. Wes will look in the Pigasus documentation to see if there is any standard text for these, which we can edit and revise. The four email messages are sent out for: item has arrived; overdues; recalls; cancelled requests. The group also hopes to have emails sent notifying patrons that their ILL request was received by an ILL unit, and one to notify patrons that, after a certain number of days, we are still working on their request. Wes felt that this could be done.

III. Implementation: Susan reiterated that she wanted suggestions from the group regarding what type of reports we'd like Pigasus to generate for us. She will pass these on to Karen Reardon.

Both the Workflow and Policy subcommittees have met. Carol would like to have policy information from each unit.

The group decided on assignments which members will complete by next week's meeting:

1. Create list of departments associated with your ILL unit
2. Fill out policies spreadsheet and send back to Carol
3. Send Susan a list of desired reports

IV. Infotrieve Review: We began by listing some of the problems we have encountered while using Infotrieve. These include:

• Confusing email messages from Infotrieve regarding requests
• Emails being sent to Denise instead of appropriate ILL units
• Too many screens to deal with
• One article arieled to wrong library (despite having correct ariel address on it)
• Receiving emails that Infotrieve can't supply us with an article, despite the fact that they've already sent us that article.
• Paying for all copyright costs (no first five free capability)
• High copyright costs
• Must call customer service too often (including when staff want to cancel a request)

Sterling staff were not satisfied with the service, whereas Kline staff seemed to have had a better experience.

The group decided to discontinue the pilot project with Infotrieve and we will spend time accurately evaluating our experience in a couple of weeks. Denise and Carol will meet in the meantime to begin looking at statistics from the pilot.

Next week Kim Parker will join us to discuss how ILL can use Yale's electronic resources. Also, Danuta will join us briefly to meet with the Customer Service Institute attendees.

Recorded by Denise Hersey, denise.hersey@yale.edu

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