Service Quality Improvement Council

Membership [9/23/98; revised 3/29/01]

Alan Solomon, Chair
alan.solomon@yale.edu

Sue Crockford-Peters, LibTech liaison
susan.crockford-peters@yale.edu

Suzanne Eggleston, Reference Group Chair
suzanne.eggleston@yale.edu

Holly Grossetta Nardini, ex officio
holly.nardini@yale.edu

Emily Horning, SML Service Standards Ad Hoc Group Chair
emily.horning@yale.edu

Fred Martz, Library Systems Office liaison
frederick.martz@yale.edu

Danuta Nitecki, ex officio
danuta.nitecki@yale.edu

Sandy Peterson, Service Staffing Group Chair
sandra.k.peterson@yale.edu

Rich Richie, Curators liaison
rich.richie@yale.edu

Andy Shimp, Collection Development Council liaison
andy.shimp@yale.edu

David Stern, Web Advisory Group Chair
david.e.stern@yale.edu

Paul Stuehrenberg, Charter Chair
paul.stuehrenberg@yale.edu

Joan Swanekamp, Technical Services Management Group liaison
joan.swanekamp@yale.edu