Service Quality
Improvement Council
Minutes
February 24, 1999
Present: Betty Cohen, Ellen Cordes, Sue Crockford-Peters, Suzanne Eggleston,
Jan Glover, Kenny Marone, Fred Martz, Danuta Nitecki, Sandy Peterson, Rich
Richie, Andy Shimp, Paul Stuehrenberg (chair), Joan Swanekamp
Absent: Emily Horning
I. Matthew Beacom was invited to speak to the Group as a representative of
the Electronic Cataloging Committee. Matthew proposed a "pairing up" of the
efforts of the Service Quality Improvement Council and the Electronic Cataloging
Committee to review how the library is providing intellectual access to on-line
collections, identifying if patrons know what we provide and what types of
access they may need. A joint task force charged with designing an instrument
for gauging patrons needs and assessing the value of our services with regard
to access to on-line collections was considered, but it was decided to add
these concerns to a related survey currently being sponsored by the Research
Workstation Advisory Group. It was agreed that the Electronic Cataloging
Group will contact Sarah Prown to augment the survey to reflect the Group's
interests. Matthew will return with an update on the status of the evaluation.
II. Announcements
A. Kenny Marone brought up the possibility of accepting credit cards for
payments of fines and fees. Beinecke has been accepting credit card payments
for years. It was decided to contact Debbie McGraw for information on service
fees, and possible financial policies regarding the feasibility of this proposal.
Kenny will update the SQI Council..
B. Sue Crockford-Peters asked that Council members contribute to the discussion
on renaming CoPY (keeping in mind the public relations impact needed in a
new acronym). The library is still waiting for the CoPY test version. The
new public name for CoPY will be discussed again, though the three partcipating
institutions will need to decide soon on a name.
C. Sandy Peterson announced that Kate Reynolds will attend the AALL Conference
on Quality Customer Service.
D. Fred Martz announced that the authentication server will be put into public
service next week and that it functions properly for external and Yale
restrictive resources.
III. Appropriate use of public workstations. Since the 1/13/99 meeting, Paul
Stuehrenberg spoke with Sarah Prown about drafting a program statement on
the public workstations. It had been decided to refer this task to an existing
group -- i.e., the Research Workstation Advisory Group (RWAG). Danuta Nitecki
and Paul offered to attend RWAG to offer assistance and clarification with
this charge. The target deadline for its completion is April.
IV. The Assessment charge was distributed.
V. It was decided that the various subgroups of the SQIC will have news items,
updates, and minutes posted on the SQIC webpage at
http://www.library.yale.edu/~jpark/SQIC.html
and that the url will be posted to yulib for library staff access to SQIC
minutes and documents.
