Service Quality Improvement Council

Staffing Issues Group
Minutes, June 8, 1999

Present: Sandra K. Peterson (Chair),Charles Greenberg (recording), Maureen Heher, Mary-Elizabeth Bean, Emily Horning

Absent: Cesar Rodriguez, Diane Turner

I. ABUSIVE PATRONS

Sandy intends to examine the Yale Student Handbook for Abuse policies. She will determine if the handbook is online. 

A Volunteer is needed to edit Scott's comments into a proposed policy. What happens if a staff member is the abuser? We agreed that Diane should bring her perspective to us on this issue. Sandy will approach Diane about this issue.

Marybeth related that she had heard of an abuse situation that occurred on the Medical Campus, as well as general feelings that the management response to the situation was inadequate.

II. STAFF AWARDS

Sandy shared documents taken from the Duke U. Libraries WWW site (http://www.lib.duk.edu/staff/recog/bonapp.htm), which included a recognition team, a "Florance Blakely Award" for an outstanding individual, and an "exceptional" team award.

Work was begun on the nomination process. Some proposals:

• The best season for a student award is February, with nominations proposed by 12/31.

• Spring seems to be the best season for major staff awards, sometime between the end of classes and graduation.

• Emily suggested that a Library Development Officer help with the naming process.

• A proposal was made for a 5-member recognition team to serve as the selection body:

  1 Senior Librarian, 1 Junior Librarian, 1 Supervisor/Manager, 2 Clerical & Technical

  A term would be for two years, although some of the initial appointees would only serve for one year and allow a pattern of some change every year to develop. More discussion is needed to develop the actual selection or volunteer solicitation.

The next meeting will be Tuesday, June 22, 3:30pm

Recorded by Charlie Greenberg, charles.greenberg@yale.edu