Service Quality
Improvement Council
Staffing Issues Group
Minutes, June 22, 1999
Present: Sandra Peterson (Chair), Mary-Elizabeth Bean, Charles Greenberg,
Maureen Heher, Emily Horning, Diane Turner, Cesar Rodriguez (recording)
I. The June 8, 1999 minutes were approved.
II. STAFF AWARDS
A lengthy discussion continued on the topic of the proposed Staff Recognition
Program. To refresh our memories of what has been decided to date, the following
decisions posted in previous minutes are listed below:
-
A recommendation has been made that awards be created for: a) students; b)
"rookie" employees (6 months - 2 years); and c) regular employees (2 years
or more). Awards for rookies and regular employees could go to C&T
or M&P, all in one category (individuals or teams of employees).
-
It was decided that frequency of the award should be annual, although
"on-the-spot" awards are a possibility. It was recommended that
all citations be included in staff personnel files, and that the awards
should be given for service "above and beyond the call of duty" and
should not be considered a thank-you for normal workflow.
-
For the student award, February is the best time with nominations proposed
by December 31st.
-
It was agreed that Spring was the best season for the major staff awards,
sometime between the end of classes and graduation.
-
It was recommended that a 5-member recognition team be formed as the selection
body, made up of 1 senior librarian, 1 junior librarian, 1 M&P, and 2
C&Ts. Members of team will serve for two years, although some of the
initial appointees would only serve for one year and allow a pattern of change
to develop every year.
-
It was decided that nominations for the "recognition team" could come from
a combination of names proposed by current team members and volunteers
(staff members that express an interest in serving in the
team). Administrative support should be provided by Administrative Services,
who could also provide an ex-officio member to the team. It was proposed
that a budget be established for "Staff Awards".
-
A proposal was made and agreement reached that the award should be named
for a former employee who practiced exceptional service. Names mentioned
were Rudy Rogers (former University Librarian), and Lily Latimer (former
staff supervisor in LHR)
-
Possible awards were discussed:
Student - gift certificate from the Yale Bookstore
Rookie and Regular employees - permanent plaque in SML plus a "movable plaque"
that could travel to department libraries; special bookplate with name
of honoree; letter in personal file. Possible secondary awards could be
a lunch (this can be decided by the recognition team).
III. ABUSIVE PATRONS
Guidelines for the issue of patrons using "abusive language" still needs
to be discussed and researched.
Next meeting will be July 6th. Other possible meeting dates are July 20th
and August 10th.
Recorded by
Cesar Rodriguez, cesar.rodriguez@yale.edu
