Service Quality Improvement Council

Public Printing Task Force Charge

Purpose:

The Public Printing Task Force was organized in January 2000 to investigate and recommend the library's services for printing from public workstations.

Charge:

The document "Policies Governing the Use of and Access to Yale University Library Research Workstations," adopted by the Library Management Council, October 27, 1999, states:

Printing. Readers can print, at no charge, brief citation information from task printers maintained by the Library. The Library provides networked high-quality laser printing services in select libraries on a cost recovery basis.

The Public Printing Task Force is charged with:

1. proposing a service program to provide public computer printing for readers in light of this policy, to include identification of WHO can expect to use such services, at what LOCATIONS, and under what conditions [e.g. pricing, payment options, etc.];

2. reviewing options [e.g. services provided by RIS, Copico, perhaps other vendors] to contract networked laser printing services;

3. recommending a cost recovery plan by which all expenses for providing a library wide service will be covered [i.e. shared load across sites]; this is intended to be a non-profit service for the library. [The Task Force should consider this charge within the context of the Yale University Library at large, that is, the program may be subsidized across libraries including SML, CCL and the school and departmental libraries.] and

4. suggesting how service objectives will be monitored for assessment of the program.

Task Force recommendations to be made to the Service Quality Improvement Council not later than April 3, 2000.

  [January 10, 2000]