Yale University Library

The Service Quality Improvement (SQI) Council exists to promote, monitor, and coordinate the continual improvement of the Yale University Library's services to readers. It reviews library-wide service practices and policies and recommends and advocates changes as appropriate.

Local Initiatives Quality Improvement Staff Forum - January 6, 2004: Eli Express Process Improvement ( the discussion of our ELI Express Quality Improvement initiative, as well as some of the tools developd by our team, are among the examples used in: Simplified Project Management for the Quality Professional: Managing Small & Medium-size Projects, by Russell Westcott, Milwaukee: ASQ Quality Press, 2005, [pp 182-191.] Borrow Direct - Impact on Service Quality Quality Time Forums for Quality Customer Service Identifying Angry Patrons Lessons Learned from Selector to Acquisitions Initiative

© 2004 Yale University Library.
Last modified October 8, 2004.
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