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Yale University Library
Service Quality
Improvement Council
SQI Assessment Group
Minutes 7/24/02
Present: Holly Grossetta Nardini, Jennifer Weintraub, Abe Parrish,
Tony Oddo, Katie Bauer (recording)
Absent: Pamela Mann
1. News/Announcements
Jennifer will check on the status of Yale's participation in the ARL
E-Metrics program.
2. Review of the Assessment Tool Kit (http://www.library.yale.edu/assessment/toolkit/)
We did a general review of the Assessment Tool Kit site as it exists.
Jennifer noted a couple of broken links, which Holly will fix. Katie
brought up the need for a short sentence describing the copyright of
the items in the toolkit. Holly will come up with suitable language
and add this to the site. A link to Jennifer's electronic collections
usage page will be added, along with a link to a WebTrends Log file
analysis of the Medical Library's Web site. Holly is defining the categories
by assessment method rather than the service being measured, and this
led to a little confusion about placement. One category will be called
Usage Statistics/Log Analysis and will include Abe's log for reference
consultations, Web log file analysis, and Jennifer's e-usage page.
Holly will make these changes and show the site to Danuta Nitecki for
a final okay. The site will be advertised to the Library next Monday
or Tuesday.
3. Review other universities' statistical display approaches and
Management
Information Systems (MIS).
Sites looked at were:
U. Penn: http://metrics.library.upenn.edu/prototype/datafarm/
U. Maryland: http://www.lib.umd.edu/STAFF/PAS/MIS/
U. Virginia: http://staff.lib.virginia.edu/management-information/mic.html
U. Washington: http://www.lib.washington.edu/surveys/
U. Arizona: http://dizzy.library.arizona.edu/y-pages/
The site that seemed to be farthest along and in some ways the most
interesting was U. Penn. At U. Penn they are trying to generate reports
automatically out of a database of library data. Unfortunately the reports
don't seem to be generated with data from different categories, which
Holly would find most useful. Katie expressed interest in using the
U. Penn scripts for the Medical Library's data collection efforts. We
also discussed that in the various efforts it looks like some of the
most successful projects are the most automatic and simplest for people
to participate in. More in-depth studies give more interesting data
but require more effort from librarians, and this can keep participation
down. It was noted that U. Virginia is doing a lot, and also that they
have a staff of three people working on assessment.
Holly is working on a general Assessment Web page that will have some
similarities to these other MIS Web sites. These sites will be linked
to from the Assessment Toolkit.
4. Future Projects:
Work with the SQIC Reference Group and the chat reference project is
temporarily on hold while funding is worked out. The Assessment Group
will be interested in working with them when the project starts. Another
possible future project will be to work on an assessment project for
Orbis. Holly has been in touch with Ellen Cordes about this. Katie will
start work again on a document synthesizing information on ethical guidelines
for librarians interested in research projects involving human subjects
(to be ready by mid-August).
5. Next Meeting: Possibly August 8 (Katie won't be at Yale on
that day).
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2001 Yale University Library.
Last modified July 29, 2002.
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