|
Yale University Library
Service Quality
Improvement Council
SQIC Assessment Group Notes and Action Items
Wednesday, November 28, 2001
11:00 - 12:00
SML Room 411
All present: Katie Bauer, Pamela Mann, Tony Oddo, Jennifer Weintraub,
Abe Parrish, Holly Grossetta Nardini (chair)
Notes from meeting:
1. SQI Reference Group Instrument
· Holly has not heard back from Sue Lorimer about a problem
statement. Pamela and Katie both developed a core list of questions
asked at circ desks. Tony will merge them and we can work on a draft
instrument at our next meeting. We will need to pre-test to finalize
development of a quick checklist of major questions.
· fer will begin to consider the logistics of sampling. We agreed
to make this a priority and return to the Reference Group with a draft
and suggestions for how this project can be accomplished.
2. Toolkit update
· We agreed that this concept is useful and we will continue
to work on it. Katie will submit electronic copies of her examples from
a previous meeting, Abe will wait until the end of the semester and
will submit his analysis of reference work this semester with the write-up
he did earlier. Holly will work on the focus group report.
Action Items:
Holly: Record & post brief minutes, develop one case study/example
for "toolkit"-probably on focus group used for Delivery Improvement
Group
Jennifer: Consider how to effectively sample reference questions asked
outside of reference desks (days of week, times of day, which libraries
and locations)
Abe: shorten example of reference/instruction assessment and mark-up
for posting
Katie: work on short example of usability study for toolkit (distributed
some items at meeting), develop one draft of core questions received
at circ desks.
Tony: Find articles/chapters that explain research methodologies so
we can select two for this year.
Pamela: Develop one draft of core questions received at circ desks.
©
2001 Yale University Library.
Last modified March 21, 2002.
Send comments about this web site to the library web administrator at
Library Administrative Services.
This file is located at http://www.library.yale.edu/Administration/SQIC
|
