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Yale University Library
Service Quality
Improvement Council
SQIC Assessment Group Notes and Action Items
Wednesday, February 6, 2002
11:00 - 12:00
SML Room 411
Present: Tony Oddo, Pamela Mann, Jennifer Weintraub, Holly Grossetta
Nardini (chair & recording)
Absent: Katie Bauer, Abe Parrish
Minutes:
1. Assessment Toolkit. Jennifer and Pamela showed the draft
Web-based toolkit (temporarily at: http://www.library.yale.edu/~jweintra/sqic/sqictoolkit.html)
and the group reviewed it and made suggestions. Jen and Pamela will
revise the toolkit and submission form, put it into the Front Door templates,
and send it to Holly for mounting in the official /assessment directory.
We plan to review this one more time at our meeting on March 6 and release
it soon after, along with a note to yulib-l about our group's activities.
2. OPAC usability testing. Holly announced that she will meet
with Audrey Novak and Ellen Cordes soon. Jen agreed to serve as the
committee's lead on this project. The timeframe may be very short.
3. Reference Assessment. The group discussed the problem statement
submitted by the SQI Reference Group and agreed that we would like to
take on this project, although the end of March timeline in their proposal
seems too fast. Holly agreed to contact Sue and determine next steps.
4. Announcements: Holly briefly updated the group on the Fall
Reader Survey and announced tentative plans for an assessment of browsing/use
of the SML stacks. She also said that she would be briefing SQIC about
the Assessment Group's activities in early March.
Action Items:
Holly: Record & post brief minutes, meet with Audrey and Ellen,
contact Sue about reference assessment
Jennifer: Make changes to draft toolkit for review at next meeting
Abe: shorten example of reference/instruction assessment, including
spreadsheet with dummy data, and send to Jennifer/Pamela by
Tony: Find one article or Web site that explains research methodology
of usability testing for next meeting.
Pamela: Make changes to draft toolkit for review at next meeting
Katie: As overlap between FDC and Assessment Group, keep both sides
informed of OPAC testing.
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2001 Yale University Library.
Last modified March 21, 2002.
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