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Yale University Library
Service Quality
Improvement Council
Bibliographic Access Group meeting minutes
9/18/2001
Present: Nicole Bouche, Steven Arakawa, Sue Crockford-Peters, Tobin
Nellhaus, Kalee Sprague, Paul Stuehrenberg, Joan Swanekamp, Rich Richie
(recording)
Absent: Jim Shetler
1. Minutes from the previous meeting were approved.
2. Nicole Bouche, reported on her meetings with Ellen Cordes, Head
of the OPAC Implementation Group and described how Ellen would like
the BAG group's assistance to help define and assess core functionalities
for the new OPAC. The BAG group agreed to work together with the Implementation
Group by reviewing the new OPAC's pages, and reviewing them for their
effectiveness and accuracy for public display. By November 1, 2001 the
preliminary test load of OPAC pages will take place. In February 2002,
a second test of these OPAC pages will take place, and in April 2002,
the final load of pages will take place. Between June and August 2002,
the new system will go live.
3. Joan Swanekamp reported on the |k issue and where things stand.
Joan noted that she was currently working with the Medical Library and
that the situation will be resolved soon.
4. Nicole Bouche offered to draft a document for the next meeting on
how stamps are to function in the new Endeavor system.
5. Nicole Bouche, chair of the committee distributed readings to each
member of the group for discussion. The ideas and philosophy of Service
Quality Assessment will be incorporated into future recommendations
to be made by the Bibliographic Access Group. Readings included:
Berry, Leonard L. On Great Service: A Framework for Action.
Hernon, Peter and John R Whitman. Delivering Satisfaction and Service
Quality: A Customer-Based Approach for Libraries.
Service Quality in Academic Libraries.
6. Catalog Management for Lost Material -- reviewing past practices
and in preparation for the new OPAC capabilities in Voyager, the BAG
group generally agreed, pending discussion with various departments
including RSC, that the OPAC should include records for titles withdrawn
because the last copy in the library was unreturned or missing. The
group agreed that wording for the OPAC be developed to accurately show
the title is no longer available and instruct readers as to what to
do.
Respectfully submitted,
Rich Richie
©
2001 Yale University Library.
Last modified February 5, 2002.
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