We are very pleased to inaugurate the Library's Service Quality Award Ceremony. This is the first time the ceremony has taken place in which we publicly recognize colleagues for service above and beyond the call of duty, for service which exceeds the general expectations of users, and which serves as a model for other employees. This event is the culmination of several activities to implement this key component of service quality improvement -- employee recognition as a way to help build an environment that values and promotes quality service, its improvement and team work.

The SQI-C's Staff Issues Group, under the leadership of Sandy Peterson, identified this component of a service quality improvement program to be so important that it selected to address what this might mean in the YUL as the group's first priority. The group developed the concept and guidelines and recommended about a year ago to the Council that such recognition become part of the library's program. The Council quickly supported the proposal and Paul Stuehrenberg, as its chair, brought it to the LMC where it was approved March 1st, 2000. A selection committee was formed to develop procedures and implement them for the first round of awards this year. The charter selection committee was created through nominations and vote within the SQIC to represent 2 librarians, 1 manager, and 2 clerical and technical employees; the committee selected its chair from among its membership. This year's committee has been chaired by Charles Greenberg, Head of Reference in the Medical Library; other members include:

Judith Parker, Access Services
Cesar Rodriguez, Curator of the Latin American Collection
Josephine Scalzo, Catalog Assistant in the History/Social Sciences Cataloging Team
Marvin Tilman, Materials Assistant, Library Shelving Facility
Bernadette Cioffi served as an ex officio member from the LHR

The committee solicited nominations and references library wide, deliberated over the pool and identified today's honorees for the awards:

• For extended services within the library community
• For fostering cooperation and harmony in the workplace
• For strengthening the library infrastructure and operations in support of service to readers.

The committees hard work is very much appreciated.

 

RETURN TO SQIC HOMEPAGE

---

© 2001 Yale University Library.
Last modified March 13, 2001.
Send comments about this web site to the Library Administrative Services.
This file is located at http://www.library.yale.edu/Administration/SQIC/ceremony comments 2000.htm