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Yale University Library
Service Quality
Improvement Council
Document Delivery Coordinating Committee
August 18, 2004
Present: Barbara Amato, Mary Angelotti, Susan Burdick, Martha Clark
(recording), Carol Jones, Dana Peterman
Guest: Tony Ferraiolo, SML Shipping and Receiving
There was discussion of tracking of material sent via ILL. Information
is available via UPS for one year. In some instances this is not long
enough. As a result we may need to be more rigorous in tracking our
materials to be able to take advantage of the one year of information
available from UPS. The Pitney Bowes system in use by the shipping room
maintains a record for 3 months.
The subject of shipping addresses was discussed. There are many libraries
with similar or the same names; such as Mudd Libraries and Olin Libraries.
As a result materials are often sent to the wrong library. Often there
is more than one address for a particular institution. Staff will look
into the possibility of adding a searchable field in the Pitney Bowes
system that would hold the library symbol. Another possibility would
be to inventory the addresses, keeping the most current and accurate
address.
There has been an increase in the number of books that are prepared
by individual library units to be sent to outside institutions that
end up back on campus. One suggestion included isolating all ILL/DD
books from Yale campus books in the blue boxes and another suggestion
included inserting a labeled flag in books that are to be sent outside
of the Yale campus. This topic is under consideration.
The subject of shipping memos and shipping labels was discussed. For
the future it will be necessary to include a shipping label only if
UPS is not being used for deliveries to any location outside of the
United States and with no street address. Shipping memos are required
with all items being sent outside of Yale.
SFX links will work on Eureka if the item in question is not owned
by Yale. The button on the screen will direct the user to the ILLiad
request form with the information imported into the form. For the information
to be imported the patron will have to have pre-registered with ILLiad.
If not pre-registered with ILLiad the information will be lost.
©
2004 Yale University Library.
Last modified August 31, 2004
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