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Yale University Library
Service Quality
Improvement Council
Document Delivery Coordinating Committee
Meeting Minutes for 12/12/01
I. ILL Staff Party- Group decided on who would bring particular
supplies and who could set up and clean up. We decided to formally invite
Danuta and Alice. Also will send out invitations to our student workers.
II. ILLWEB for OCLC Borrowing
a. Status of requests input during training- we were reminded to check
our message file everyday for the status of our requests. Requests can
be searched by ILL number and updated.
b. Additional requests since training- a number of people have been
using the web version for their requests.
c. Problems: We discussed a number of problems that have arisen such
as items being shipped to wrong libraries, unfilled requests, etc. Tried
to crate procedures for handling such mistakes. Reminder to send OCLC
log on sheets to Carol by the end of each month.
III. Review
a. Reviewed how to use Message files in ILLWEB for updating received
materials, updating returned materials, etc. We also discussed whether
or not it was important for staff to also learn how to use OCLC Passport.
The majority of D2C2 felt that it wasn't necessary as long as staff
were comfortable using the new web version.
b. We were reminded that we still need to notify May via Ariel of any
updates for OCLC lending. May needs this information to continue updating
CLIO.
IV. Ariel 3.01- Systems staff is continuing to install the new
version of Ariel at ILL units. So far, it has been installed in SSL,
Medical and Law. Jennifer had an EDD question regarding a patron using
MSN as her browser and not able to view ILL items sent to her via Electronic
Document Delivery. No one in the group could offer advice so she will
ask Wes Most. There is still some question as to how to actually do
EDD in the new version of Ariel. Decided to consult George Ouellete.
Carol also handed out an example of a standard cover sheet that could
be sent out with all items we request/borrow.
V. Illiad- The Business office is reviewing the contract. Wes
is still working with Illiad on the patron authentication issue. Installation
of Illiad software will take place in one day and we hope to begin training
by mid-Febrary.
VI. Copyright- All units need to send Carol information on how
many journals they ordered more than five copies from within the past
year.
©
2001 Yale University Library.
Last modified March 4, 2002.
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