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Yale University Library
Service Quality
Improvement Council
Document Delivery Coordinating Committee
September 8, 2004
Present: Mary Angelotti, Susan Burdick, Martha Clark (recording), Carol
Jones
Absent: Barbara Amato, Dana Peterman
All units will start inserting flags in all outgoing ILL books on Monday,
September 13. This has been coordinated with the shipping room. Thanks
to Tony Ferraiolo for assistance with this.
Wednesday, September 15 is the date for the ILLiad celebration. Danuta
Nitecki will host this event which will be in the Sterling Spoon from
3:00 - 4:30. All staff who work in document delivery and interlibrary
loan are invited.
The meeting schedule for the remainder of this calendar year will be
on the first and third Wednesday of each month from 1:00 - 3:00, room
to be announced.
Carol reminded all of the documents that she made up for going through
the steps for processing various ILL requests using ILLiad. She also
brought to attention the List for Shares Libraries using ILLiad.
Susan suggested having a document delivery/interlibrary loan staff
web page. This would provide staff with a place to pose questions as
well as find information. We could use an FAQ format. It was also suggested
that a similar page be set up for users.
Carol will be working on problems concerning printing, unfilled requests,
invoicing and electronic delivery.
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2004 Yale University Library.
Last modified September 16, 2004
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