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Yale University Library
Service Quality
Improvement Council
Yale University Library
Service Quality Improvement Council
SQIC Agenda
February 17, 2005
1-2:30 pm
SML Room 409
Attending: David Stern, Danuta Nitecki, Pam Mouzon, Ellen Hammond,
Alan Solomon, Fred Martz, Diane Turner, Mark Gentry, Robert Killheffer
Absent: Sue Crockford-Peters, Carol Jones, Katie Bauer
Guest: Julie Linden (PIC Chair)
ANNOUNCEMENTS
1. we will consider a new time/date for meetings,
an email message will soon ask for conflict times.
2. Ask!live proposal update
LMT is reviewing the proposal next week.
3. Collaborative Grant opportunity coordination efforts
Rich Szary visit is rescheduled for 3/17
4. Danuta will report on the Davis Foundation Grant
This update on ELI efforts will also be on 3/17
NEW BUSINESS
I. PIC Annual Report (Julie Linden, 30 minutes)
We reviewed the annual report and discussed future implications/actions.
Julie highlighted the following aspects of the
<A HREF=" http://www.library.yale.edu/Administration/SQIC/FY04AnnualReport.htm">FY04
PIC Annual Report http://www.library.yale.edu/fdc/AR04.html
(1) use data from WebTrends and other scripts which allow us to see
patterns and anomolies and to work from evidence rather than speculation.
This will assist with future usability testing initiatives.
(2) harmonization of web design, and mixed success in having units adopt
the template approach. New eforts will focus on increasing technical
support and engaging the Web Developers group.
(3) MetaLib integration into our present services, and questions of
web presentation for this new paradigm Federated searching tool. Various
groups will be working on this issue.
(4) Voyager: changes to the interface after reviewing a consultant critique
of another libraries' Voyager screens, and exposing Orbis data to other
users through other RSS channels.
(5) Portal channels: exposing our resources within other tools, e.g.
implications if we allow SFX links through Open WorldCat (ILL, reference,
etc).
Alan: We also need to reconsider our use of librarian-oriented vocabulary
on our ever growing web screens. (Might the use of personal portals
(e.g. MyLibrary) with customizable link names provide a partial solution?
Next Steps for PIC: We will hold additional public sessions for outreach
and increased awareness of these initiatives for our staff, and perhaps
hold conversations/imagination sessions helping us see new possibilities/priorities.
II. SQIC -- in the future
The group discussed a number of possible library initiatives that
may have an impact upon SQIC activities. These changes may affect our
priorities and our resource needs.
The creation of a Public Services Management Council is proposed to
provide cross-library collaborations (a la CDC and IAC). Impacts might
include (1) modifying the reporting channels for selected functional
Subcommittees that now report day-to-day public service issues to SQIC,
and (2) allowing more time for SQIC to focus on the process of evaluating
upstream and downstream impacts of proposed library-wide initiatives
or service modifications from CDC, IAC and PSMC. This will need to be
revisited based upon PSMC decisions.
Campus mandates call for the creation of an YUL/LHR Best Practices
Group. We will need to consider the implications and actions for SQIC
in the coming year when we know more about these very preliminary ideas.
Given these possible initiatives, future SQIC agenda topics will include
the related issue of future initiative expectations in relation to available
library and campus resources.
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2005 Yale University Library.
Last modified March 14, 2005.
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