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Yale University Library
Service Quality
Improvement Council
Yale University Library
Service Quality Improvement Council
Service Quality Improvement Council (SQIC)
April 16, 2003
3:00 - 4:00 p.m.
SML 409
Present: Carol Jones, Mark Gentry, Danuta Nitecki, Alan Solomon (Chair),
Joan Swankemp, Fred Martz, Maryetta Russell (Recording)
Announcement
The May meeting will be held on May 7 instead of May 14. Soraya Magalhaes-Willson
from the Instruction Group and Sue Lorimer from the Reference Group
will join us in a discussion of how service quality is evaluated in
their respective groups.
The June meeting of SQIC will discuss the progress of SQI projects
underway.
I. Public Interface Committee (PIC)
§ Alan called upon Julie Linden, Chairperson of the Public Interface
Committee. Julie's group is responsible for the library's Front Door
and the OPAC. She mentioned that the group has a "full plate"
of interface issues involving the improvement of the front door and
the OPAC. She described PICS work is to highlight the online book collection.
The feedback about the overall design of the front door has been positive.
§ The group meets every other week for one hour and a half, and
expects to extend their meeting time to two hours due to the increase
in workload. This working group makes new pages and changes to existing
pages. Bonnie Turner and Andrew Gray are the resource people for the
committee and their web support work has been excellent.
§ Danuta said that Maryetta would be updating the public Front
Door.
§ Joan wanted to know "what do you do with e-books that are
in Orbis?" She wanted to make sure that there was coordination
between CODGER and PIC.
§ Danuta mentioned that Dale Askey was not attending the Voyager
User Group meeting. Fred said that was fine. Kaylin and Audrey would
be going and our OPAC concerns would be represented.
§ Julie asked, "how do we want to communicate and share information?
A public forum was suggested.
Update on Service Quality Consulting Projects
§ Alan reported that the Service Quality initiatives for Eli Express
and selection/acquisitions are now underway.
§ Ed Domeracki and Paul Crotty consultants for the selection/acquisitions
issue will make a presentation to LMC members. A working team will meet
all-day on May 14-16 to identify key problems and develop a plan for
improvement. If the team's proposal is approved by a steering committee,
a process of implementation will follow.
Meeting adjourned at 4:00 pm.
©
2001 Yale University Library.
Last modified December 18, 2003.
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