Assessment Group
of the Service Quality Improvement Council at the Yale University Library
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Yale University Library

Who We Are

There are numerous ways to describe a library, its services, and the ways it adds value to its readers' research and learning experience. Traditionally, the value of an academic library has been gauged by the size of its collections. For decades, comparative data about collections, expenditures, and resources have been gathered and reported by the Association of Research Libraries [ARL] and have served as important sources for ranking research libraries. The Assessment Group was formed to explore different types of measurements and how they can be used to improve service quality at the Yale Libraries.

Last Modified 13 April 2000
Questions or comments? Send email to Kathleen Bauer