Your candid responses to the following questions are important as we design the next phase of the Borrow Direct service.

In this section, you are asked first to think about the Ideal Service through which you could borrow materials from the
collections of other research libraries, and indicate the extent to which you agree or disagree that the ideal service should
possess the feature.If you feel a feature is “of no importance” please mark the number “1” for “strongly disagree.”If you
feel a feature is “of highest importance” for the ideal service, mark “7” for “strongly agree.”

Then, from your experience, please indicate the extent to which you believe the Borrow Direct service has the feature
described, by marking a number on the scale provided.Marking “1” means you “strongly disagree” that the Borrow Direct
has the feature and marking “7” means you “strongly agree” that it does have the feature.From either perspective, you may
mark any of the numbers in the middle of the scale to reflect your opinions.If you have “no opinion,” please skip the statement. 

There are no right or wrong answers.We are interested in a number that conveys your feelings regarding excellent service quality
for interlibrary borrowing.Your responses will be strictlyanonymous.
 

Ideal Service

Borrow Direct Service

Strongly Disagree

Strongly StrAgree

Strongly Disagree

Strongly StrAgree

1

2

3

4

5

6

7

1

2

3

4

5

6

7

1. It is easy to:

a. Find out how to request a book not available at my library

b. Initiate a request for a book I need

c. Pick up a book borrowed from another university's library for my use

d. Extend the loan period for books borrowed from another university

2.  Materials I request from another university's library are available for me within 4 days

3. When I request a book, I am notified:

a. Immediately if a copy should be available for loan

b. When the lending library sends the book

c. When the book is available for me to pick up

d. When the book has been returned to the lending library

4. I can request a book from other universities:

a. If my library does not own it

b. If my library's copy is missing

c. If my library's copy is charged out to someone

d. If my library's copy is non-circulating

Please answer a few more questions for us.
   

5.	Overall, to what extent does the Borrow Direct service meet your expectations for an excellent borrowing service?
		Falls Short				Meets					Surpasses
		1	2	3	4	5	6	7	8	9	10

6.

If you marked below 7, how has the Borrow Direct service fallen short of your expectations for excellence?

7.	If you marked above 6, what features of the service surpass your expectations?
8.	What could we do to improve the Borrow Direct service?

9.	If a book is not available locally, what do you do first?
	a  Submit an Interlibrary Loan request
	b  Request a hold or recall on the item
	c  Try the Borrow Direct service
	d  Purchase my own copy
	e  Borrow a copy from a friend or colleague
	f  Other:
	Why this strategy?

10.	During the past 6 months, estimate how many times you searched for a title of a book you wanted to borrow through the Borrow Direct service:

None

1

2

3

4

5

6

7

8

9

10

Other

If none, skip to question 12.
 

11.	Of the searches you attempted, estimate how many:
	a. Resulted in a successful loan?
	None	1	2	3	4	5	6	7	8	9	10	Other

	b. Failed to locate the title you sought?
	None	1	2	3	4	5	6	7	8	9	10	Other

	c. Located the title but not an available copy to borrow?
	None	1	2	3	4	5	6	7	8	9	10	Other

 
 

12.	Why do you use the Borrow Direct services? (check all that apply)
	a. Research	d. Personal reading
	b. Teaching	e. Other:
	c. Course reading
13.	With which university are you affiliated?
	Columbia  Penn  Yale
14.	What best describes you?
	Undergraduate student	Staff
	Graduate student	Other
	Faculty
15.	What general category best describes your discipline?
	Behavioral and social sciences	Physical, applied or natural sciences
	Humanities	Law
	Medical and health sciences	Other (please specify)
16.	Do you have any other general comments about Borrow Direct?