Carrel Survey, Yale University Library, Fall 2000

This questionnaire is no longer active. It is an example of a survey done in October 2000. Your responses will not be recorded. If you have questions, please contact the Service Quality Support Director.
The Library is interested in learning more about how you use the study carrel you are assigned in Sterling Memorial Library and what suggestions you have for improving carrels in the Library. Please take a few minutes to complete our short survey. This web survey is completely anonymous and your candid answers will not affect your assignment to the carrel or the service you currently receive. We do hope, however, that collected feedback will provide us insights to help improve future carrel services.

  1. What is most important to you about having a carrel assignment in the SML book stacks?


  2. Based on your needs for research space and use of library carrels, think about how an ideal library could provide excellent carrel facilities. Below are nine features pertaining to such facilities. We would like to know how important each of these features is to you when you evaluate a library carrel. Please allocate a total of 100 points among these features according to how important each is to you -- the more important a feature is to you, the more points you should allocate to it. Please be sure that the points you allocate add up to 100 in the right column.

    IDEAL LIBRARY
    a. Space available to spread out materials points
    b. Secure drawer to leave personal belongings points
    c. Shelf where library materials needed for consultation may be shelved points
    d. Task lighting points
    e. Electric outlet points
    f. Access to computer network connection points
    g. Eligibility to have carrel assignment earlier than ABD status points
    h. Aesthetically attractive setting points
    i. Proximity to particular collections in the stacks points
    j. Other: points
    Total: 100 points

  3. Now, think about the carrel you are most familiar with in the Sterling Memorial Library bookstacks. Please indicate the floor on which your selected carrel is located.
    SML floor:

    Please indicate your level of your satisfaction with how each feature is addressed in the carrel you are most familiar with by selecting satisfied, dissatisfied, or no opinion. If you are dissatisfied with any feature, please explain why at the end of the section.

    a. Space available to spread out materials
    Satisfied Dissatisfied No opinion

    b. Secure drawer to leave personal belongings
    Satisfied Dissatisfied No opinion

    c. Shelf where library materials needed for consultation may be shelved
    Satisfied Dissatisfied No opinion

    d. Task lighting
    Satisfied Dissatisfied No opinion

    e. Electric outlet
    Satisfied Dissatisfied No opinion

    f. Access to computer network connection
    Satisfied Dissatisfied No opinion

    g. Eligibility to have carrel assignment earlier than ABD status
    Satisfied Dissatisfied No opinion

    h. Aesthetically attractive setting
    Satisfied Dissatisfied No opinion

    i. Proximity to particular collections in the stacks
    Satisfied Dissatisfied No opinion

    j. Other:
    Satisfied Dissatisfied No opinion

    If you are dissatisfied with any of the features, please tell us why:

  4. How long have you been assigned to a carrel in the SML stacks?
    less than a semester 1-2 semesters 1- 3 years more than 3 years

  5. How many times do you estimate you have gone to the carrel in the last six months?
    haven't used this semester 1 to 10 10 to 24 25 or more

  6. What conditions would encourage you to use your carrel more?
    a. More comfortable room temperature?
    Yes No

    b. Different hours of access to the carrel?
    Yes No

    c. Greater sense of personal safety?
    Yes No

    d. Other:

  7. Have you used a carrel on the 6th floor?
    Yes No

  8. What did you appreciate most about the carrels on the 6th floor? Would you propose changing anything about them?

  9. Now, think about the carrel services offered at Sterling
    Memorial Library in general. For each statement below, select agree,
    disagree, or no opinion. If you disagree with the statement, please
    explain why at the end of the section.
    a. Procedure for charging out items is easy
    Agree Disagree No opinion

    b. Procedure for returning material is easy
    Agree Disagree No opinion

    c. Library staff is helpful
    Agree Disagree No opinion

    d. Library staff communicates with me about carrel policies and services
    Satisfied Disagree No opinion

    e. Obtaining a carrel is efficient
    Agree Disagree No opinion

    f. Carrel renewal is efficient
    Agree Disagree No response

    g. Carrel rules and policies are posted and clear
    Agree Disagree No response

    h. Carrels are clean
    Agree Disagree No response

    i. Other:
    Agree Disagree No response

    If you disagree with any of the features, please tell us why:

  10. Overall, how satisfied are you with the SML carrels and associated services? Please select a number on a scale from 1 to 7, where 1= extremely unsatisfied and 7 = extremely satisfied; if you have no opinion, please select 0.

    Extremely
    Unsatisfied    		 Extremely
    Satisfied    		 No
    Opinion
    1 2 3 4 5 6 7 0

What is your present status at Yale?

We invite you to comment about any of the items in this survey which you would like to discuss in more detail or about any additional remarks or suggestions you have regarding the Library and its services.

Thank you very much for your assistance.
Your opinion is important to us as we work to improve our services.


© 2000 Yale University Library.
Last modified on 26 October 2000.
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