2. To which library did you submit your request?
	Divinity Library	1
	Kline Science Library	9
	Law Library	0
	Medical Library / EPH	35
	Social Science Library	1
	Sterling	25
	Don’t Remember	1
	Non-Yale Library	1

3. During this semester, how many interlibrary loan (ILL) requests have you submitted?
	1 – 3	36
	4 – 9	17
	10 or more	19
	Unknown	1

4. I received the book or article I requested quickly	4.04 (average)
5. I received notification about the outcome of my request in a timely manner.	4.19 (average)
6. I found it convenient to place this request.	4.63 (average)
7. The ILL staff did all they could to obtain the item.	4.53 (average)
8. Library staff were readily available to answer my questions about this request.	4.45 (average)
9. I will request interlibrary loan service in the future.	4.77 (average)

10. What is your present affiliation at Yale University?
	Yale faculty	17
	Yale graduate student	23
	Yale undergraduate student	9
	Yale staff	14
	Yale - New Haven Medical Center staff	2
	Visiting Scholar	2
	Fellow	3
	Associate	1
	Research Facility	1
	Unknown	1

Average by library
Library	Received item requested quickly	Received notification in a timely manner.	Found it convenient to place request.	Staff did best to obtain the item.	Staff was available to answer questions.	I will use ILL services in the future.
Divinity Library	4.00	4.00	5.00	5.00	4.00	0.00
Kline Science Library	3.56	4.56	4.78	4.22	4.29	4.63
Law Library	0.00	0.00	0.00	0.00	0.00	0.00
Medical Library / EPH	4.23	4.23	4.68	4.74	4.76	4.79
Social Science Library	1.00	1.00	1.00	1.00	1.00	3.00
Sterling	4.05	4.21	4.60	4.55	4.25	4.75
Don’t Remember	4.00	2.00	5.00	4.00	3.00	5.00
Non-Yale Library	5.00	5.00	5.00	5.00	5.00	5.00

Average by Yale status
Status	Received item requested quickly	Received notification in a timely manner.	Found it convenient to place request.	Staff did best to obtain the item.	Staff was available to answer questions.	I will use ILL services in the future.
Yale faculty	4.29	4.25	4.53	4.47	4.47	4.63
Yale graduate student	3.76	4.25	4.57	4.22	4.18	4.57
Yale undergraduate student	4.00	4.44	4.78	4.71	4.20	5.00
Yale staff	4.14	4.31	4.69	4.91	5.00	5.00
Yale - New Haven Medical Center staff	4.50	4.00	4.50	4.50	4.00	4.50
Visiting Scholar	4.00	4.00	4.50	4.50	4.00	5.00
Fellow	3.33	2.00	4.67	4.50	4.50	5.00
Associate	4.00	4.00	5.00	5.00	5.00	5.00
Research Facility	5.00	5.00	5.00	5.00	5.00	5.00
Unknown	5.00	5.0	5.00	5.00	5.00	5.00

Average by how request was submitted
Submitted	Received item requested quickly	Received notification in a timely manner.	Found it convenient to place request.	Staff did best to obtain the item.	Staff was available to answer questions.	I will use ILL services in the future.
Paper form	3.96	4.29	4.48	4.60	4.58	4.72
Web form	4.12	4.15	4.74	4.52	4.38	4.85
Direct contact with staff	4.00	4.50	5.00	5.00	5.00	5.00
Research assistant	4.00	5.00	5.00	5.00	5.00	5.00
Fax	3.00	2.00	2.00	2.00	2.00	2.00

Usage by Yale status
Status	1-3	4-9	10 or more	Unknown
Yale faculty	9	7	1	0
Yale graduate student	11	4	7	1
Yale undergraduate student	7	0	2	0
Yale staff	4	3	7	0
Yale - New Haven Medical Center staff	1	0	1	0
Visiting Scholar	0	1	1	0
Fellow	2	1	0	0
Associate	1	0	0	0
Research Facility	0	1	0	0
Unknown	1	0	0	0