Yale University Library Assessment Toolkit




This Toolkit provides examples of assessment projects at the Yale University Library and links and references to other assessment resources. This site was created by the SQI Assessment Group to provide useful resources to help select and design assessment projects and tools and encourage Yale University Library staff to gather data to evaluate services and share experiences in conducting assessment projects. These examples are provided primarily for the Yale library community but may be used by any educational or non-profit group as long as the source is acknowledged. Examples of Projects: Case Studies Technology Boot Camp at the Nursing School Delivery Improvement Group focus groups Keeping Track of GIS Reference and Instruction Front Door Usability Testing Samples from Assessment Projects at Yale Class Evaluations/Pre- and Post-Testing Class evaluation (Nursing Boot Camp) Class evaluation (Instruction Program standard form) Class evaluation, sent by email (RSC) Student self-evaluation (Nursing Boot Camp) Focus Group and Individual Interviews Questions for a focus group interview (Delivery Improvement Group, January 2002) Collection of data from a focus group (Delivery Improvement Group, January 2002) Sampling Reference Sampling Program (Yale University Library, 2000-present) Service Quality Surveys Borrow Direct Survey (Library Administrative Services, Spring 2002) Library Reader Survey (Library Administrative Services, Fall 2001) Library Staff Survey (Library Administrative Services, Spring 2002) ILL Quality Survey (Document Delivery Group, March 2001) -- Results SMl Carrel Survey (Library Administrative Services/Access Services, Fall 2000) Interface Usability Testing Orbis2 OPAC Usability Testing Study (SQI Assessment Group, April and August 2002) YUL Web Site Usability Study (Front Door Committee, October 2001) Library Front Door Usability Study (Front Door Redesign Task Force, February 2001) Research Workstation Usability Test (Research Workstation Advisory Board, April 1999) -- Results Usage Statistics/Log Analysis Usage Statistics of Yale Databases (Yale Electronic Collections Department, restricted to Yale IP addresses) In-Depth Reference and Instruction Transaction Tracking (GIS librarian) Web Logs (Medical Library, example from November 2001) Complaint/comment analysis (Orbis Feedback, example from September 2002) Other Assessment Resources Bibliographies Contribute your Library Assessment Project © 2007 Yale University Library This file last modified 10/31/02 Send comments to SQIC Assessment Group