 |
 |
|
|
|
Assessment Bibliography
A running list of useful articles discovered by the SQI Assessment
Group. Please help us build this resource by contributing your favorites.
Measuring Reference and Reference Quality
- Bicknell-Holmes, Tracy. 1994. Focusing on quality reference service. The-Journal-of-Academic-Librarianship
20: 77-81.
- Cook, Colleen and Fred- M. Heath. 2000. The ARL "libqual+" pilot
project: An update. Arl 2000: 12-14.
- Cook, Colleen, Fred- M. Heath, and Bruce Thompson. 2001. Users' hierarchical
perspectives on library service quality: A "libqual+" study. College-and-Research-Libraries
62, no. 2:147-53.
- Norlin, Elaina. 2000. Reference evaluation: A three-step approach- surveys,
unobtrusive observations, and focus groups. College-and-Research-Libraries
61, no. 6: 546-53.
- Whitlatch, Jo-Bell. 2000. Evaluating reference services: A practical guide.
Library Statistics Background
- Hernon, Peter. 1989. Research and the use of statistics for library decision
making. Library-Administration-and-Management 3: 176-80.
- Janes, Joseph. 1999. Descriptive statistics: Where they sit and how they
fall. Library-Hi-Tech 17: 402-8.
Service Quality Explored in Libraries (.pdf file)
Bibliography by Danuta A. Nitecki
© 2007 Yale University Library
This file last modified 10/31/02
Send comments to Assessment Group
|
|
 |
|
| |
