March 22, 2005
Nathanael Shelley (Acc. Serv.), Adiba Nabizada (FES), Pam Jordan (Drama),
Beverly Lett (A&A), Richard Bean (Medical), Patrick Butler (Eng), Cindy
Greenspun (Acc. Serv.), Susan Burdick (Div), Lisa Thomas (Acc. Serv.),
Judy Parker (Acc. Serv.), Lawrence Martins (Mudd), Marybeth Bean (KSL),
Stephan Jones (Beinecke), Susan Crockford-Peters (Acc. Serv.), Christopher
Killheffer (Acc. Serv.), Amanda Patrick (Acc. Serv.)
CIRCULATION SUPPORT GROUP
- Chris Killheffer (Access Services)
The Voyager Calendar is the data file used by the system to regulate the circulation
period of borrowed material charged out from the library.
- Chris has
prepared a spreadsheet - asks that we review it and suggest modifications
- Note that
"Closed" means the system will not make any books due during that
period - it does not necessarily mean we are actually closed.
- Chris Killheffer (Access Services)
Chris outlined the procedures for Claims Returned and provided simplified
documentation to assist those responsible for Claims Returned at other libraries.
- We do 10-15
per week in SML
- The documentation
he prepared is a simplified version of earlier, 18 page document. The earlier
document contains more robust instructions and can be made available to interested
- There are
efforts to eventually make these procedures entirely web-based by using a
- The paper
forms will continue to be used when this is accomplished
- Chris acknowledges
that there are delays with the searching in different libraries
- This is
especially true at LSF
procedures did not specify an LSF liaison for searching requests. The new
procedures do so:
- The LSF
contact person is :firstname.lastname@example.org
he has agreed to respond to all requests within 48 hours. (This was conclusively
Book Project - Chris Killheffer (Access Services)
- This has been
deferred until our next meeting
Software - Cindy (Access Services and Integrated Library Tech. Services)
Cindy has nearly completed work on the new "Has-list" software:
A web-based program that will allow staff to search and view patron "has-lists"
in more convenient, more useful ways.
- The software
allows you produce lists by:
Institution ID, Net ID, Frontlog Dates, or you may produce a single list
from multiple patrons' lists.
- These lists
are printable and savable
- (Cindy's "other
project", the Voyager Circulation Project, should be ready for release
3/29 - more information to follow when it's released)
Plus Symposium - Various attendees
- Marybeth Bean
(KSL) discussed some of the major themes of the conference and the general
responses to these ideas
- The idea
of "seamless service" had mixed reactions
- Some people
want to "Bring 'em in" to the library
believe a "Get it" button is the idea format for library service
from the breakout sessions and possibly the keynote speaker will be posted
- Susan Burdick
(DIV) elaborated the discussion of the "Get It" button and talked
about the "Assessment" panelists and some of the breakout sessions
the 3 models of assessment responsibility:
- Major issues
from the breakout session regarding "combined service points"
role at a circulation desk
- Lisa Thomas
(AccServ) continued the discussion of the combined service points.
"The thing to remember is that the Acc. Serv. staff are the specialists
on circulation issues."
Shelley (AccServ) reported on the breakout session discussing assessment.
there are essentially 3 types of assessment performed by library assessors
(Patron opinion, satisfaction, needs etc.)
- Susan Crockford-Peters
(AccServ) discussed her experiences as a panelist and the "What to do
with NOS's" breakout session.
seemed very interested in and excited about Yale's "Accuracy Checking"
system and the success of the Eli Express system.
- Noted that
other schools withdraw much faster than Yale's: In only 6 months.
- Noted that
all participating Borrow Direct libraries feel that Borrow Direct (Consortium
Borrowing Systems) has been a godsend and the libraries that do not have
this are missing out
- Yale will
be hosting this conference next year.
help by volunteering your time and skills to the setup of this event -
it is a very large task and will require many contributing hands.
- A core group
of coordinators will have to be assembled
- A theme
will need to be developed
of a new Chairperson - Susan Crockford-Peters and Judy Parker (AccServ)
After five years
Judy has concluded her service as the chairperson of the Circulation Support
Group. A discussion of how to select a new chairperson was held and Richard
Bean (Medical) has agreed to act as chair for two years, after which Susan
Burdick (Divinity) will then serve for two years.
The next CSG
meeting will be held 4/12/05, in the second week of April.
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