CIRCULATION SUPPORT GROUP
Marybeth Bean, Rick Bean (Chair), Sue Burdick, Patrick Butler, Ken Crilly,
Sue Crockford-Peters, Cindy Greenspun, Pam Jordan, Beatrice Luh, Jen Nolte,
Cindy Ostroff, Judy Parker, Dana Peterman (recorder).
How is testing
going for the release of Voyager 6.0? - Sue C-P.
Susan B. are checking aspects of the new release. So far, there have been
-Cindy, with Susan B.'s help, will be checking Privileges Office functions,
after the Thanksgiving break.
-Sue suggested that we be cognizant of things we couldn't or didn't test
in release 5.0 that caused later confusion.
-Changes are being made in Voyager include
-ISBN/ISSN thirteen digit release fix.
-Small bug fixes are being made, but not ones that have a major impact
SML not clearing
hold shelf until end of Thanksgiving break. - Sue C-P
Circulation recordings will be slightly inaccurate online. Few have noticed
this regularly occurring issue in the past.
keyboards, mice, etc. starting NOW -Marybeth
Because flu season is upon us, we need to be extra careful to clean public
service computers so that illnesses are not spread. Kline tries to clean
its equipment every week when possible.
New ID System for Privileges and Card Access at SML - Cindy G.
-Most equipment and supplies are here.
-Software is ready to download and working with ITS and others.
-Testing by 2nd week of December and implementing by beginning of January.
-Sending out letters to those holding access cards about switch to the
picture id. Borrowing privileges will be spelled out on the card.
-[Card sample passed around]
-There are several implications regarding amounts paid for privileges,
-Give comments about the new ID card look to Cindy.
-Cardholders will have new billing procedures that Chris K. will be mailing
to other units soon.
Project - Judy P.
Sending 600 volumes or more/day to LSF of serials. Making adjustments
for crowding areas based on access needs. Have been working to get everyone
trained in item location changes for transfer to LSF. Mike DiMassa is
now doing daily error reports from LSF that show from where (i.e. the
library) the error comes.
G. taking leave time
Chris Killhefer will be taking over as interim supervision for Privileges
personnel and other associated duties of Cindy's that have not be assigned.
on Present/ Future needs, hopes, and concerns about Access and Circulation
Services (aka environmental scan)
-Eli Express is so successful that don't have enough space on shelf for
-How to get a better grasp on missing parts of materials
-Figuring out how to circulate items that didn't use to circulate.
-Stacks and space. Try to get and maintain enough space so that there
are no more overflows.
-Many materials coming from and to LSF need better tracking in-house with
barcodes, etc. Sue CP suggests getting help from Cindy Greenspun on internal
-Office space is too small for public space.
-Improving needed contact with public by telephone and e-mail is difficult,
which is supported by phone logs and e-mail. Immediacy demands should
-Privileges should better serve both internal and external customers by
being more available and immediately responsive during all service hours
for certain types of problems.
-Would like to see more frequent patron loads.
Kline Science (Marybeth)
-Want patrons to only request an item once after an Orbis search fails
to result in retrieving a work.
-Believe that good customer service is not given when extra or excessive
and ambiguous instruction is generated for readers from computer messages
-Space re-purposing and allocation. Building use is changing, so there
is more discussion on other priorities such as 24-hour study, instruction,
etc., but no ability to provide flexibility.
-Reserve changes that are more complex.
-Greater expectations for more service from Access Services.
-Documentation for internal procedures and the public.
-ILL tracking that is better.
-Training needed to help show patrons how to locate the electronic
resources they want during off hours.
-Ereserves magnitude increasing beyond capacity.
-Documentation on secure servers.
-Expertise in documentation and form creating is widely needed across
-Get it button for items.
-Forms that the public can find easily for routine services to empower
patrons, such as the proxy form.
-Educating faculty on how to use patron empowerment tools.
-Failure of 1-day delivery for Eli Express
-Shelfreading, withdrawal, and more stack management issues.
Scheduled for December.
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This file last modified 06/28/07
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