Susan Gibbons was appointed University Librarian at Yale University in July 1, 2011. She earned an MLS and M.A. in history from Indiana University, professional MBA from the University of Massachusetts and a doctorate in higher education administration from the University of Rochester. She held library positions at Indiana University, University of Massachusetts, Amherst and the University of Rochester, where she was Vice Provost & Dean of the River Campus Libraries.
She is known in the library world most significantly for the library user studies she helped to initiate at the University of Rochester in 2004. In collaboration with an anthropologist, Gibbons determined how faculty and students do their academic work, find information, and make use of the physical and technological resources offered by the libraries. The results led to service, collections and physical space changes in the River Campus Libraries designed to better meet user needs. Yale University Library is now adopting those anthropological methods to study the barriers to dissertation completion amongst humanities graduate students.