Electronic Collections Department
Last modified: 08/25/00
For most of the products licensed by YUL, there is at least one librarian designated as the point person for the resource. This is intended to enhance communication and minimize confusion for both the Library and Vendor.
Most databases have a content contact who can answer questions about subject and date extent of the materials as well as unique instructional and reference needs. The content contacts are listed on Research Workstation pages about each database under a section called "For Assistance Using ..."
Contact the technical contact when a resource isn't working at all. Contact the general contact when a resource isn't working right or to convey general desires for improvement. For some products, one person serves both roles. Some resources have stricter protocols than others or modifications to the roles and have notes to help clarify the situation.
Contact: Emily Horning
AP PhotoArchive
Contact: Emily Horning
Bell and Howell / Chadwyck-Healey (remote access files)
Contact: Susanne Roberts
Bowker
Contact: Emily Horning
CountryWatch
Contact: Emily Horning
Eureka/Citadel
Contact: Kimberly Parker
FirstSearch
Contact: Kimberly Parker
GaleNet
Contact: Emily Horning
IDEAL (Academic Press Full-text Journals)
Medical and Sciences Libraries Contact: Cindy Crooker
Other Libraries Contact: Ann Okerson
Intelex
Contact: Emily Horning
Jane's Online
Contact: Jim Shetler
Jeeves
Contact: Kimberly Parker
JSTOR
Contact: Ann Okerson
Lexis/Nexis UNIVerse
Contact: Ann Okerson
NewsBank
Access UN, Global Newsbank Contact: Sandy Peterson
NISC / Biblioline
Contact: Emily Horning
Paratext (Poole's)
Contact: Emily Horning
OVID
Technical Contact: Arthur Belanger
General Contact: Charlie Greenberg
Notes: Technical contact should be consulted when product isn't working right or at all. General Contact is for marketing issues, recommendations for improvements, and content quality (e.g. the content is out of date)
Oxford University Press (Full-text Journals)
Contact: Cindy Crooker
Project Muse
Contact: Kimberly Parker
Scientific American (SAM Online)
Contact: Cindy Crooker
SilverPlatter (remote access)
Contact: Kimberly Parker
Notes: While selectors should feel free to contact SilverPlatter themselves when inquiring about new resources, a communications line already exists for price quotes and trial requests that may speed the process.
SpringerLink (Full-text Journals)
Contact: Cindy Crooker
University of Chicago Press (Full-text Journals)
Contact: Cindy Crooker
University of Michigan Humanities Text Initiative
Contact: Maggie Powell
Web of Science
Technical Contact: Kimberly Parker
General Contact: Ann Okerson
Notes: ISI is very strict that all communication for any of the NERL libraries be funneled through the NERL representative for WOS, Dartmouth.
WilsonWeb
Contact: Kimberly Parker
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2008 Yale University Library
Electronic Collections Department Last modified: 08/25/00 |
http://www.library.yale.edu/ecollections/contactinfo.html