Tips for Journal Activators (DRAFT)*

Customer Numbers

Many ejournals are available for free trial periods or free with print. Usually there is an online registration form. Often a customer number is required. For HighWire Press journals, for example, the customer number is often on the mailing label. It can be very time-consuming or even impossible to get this information if you don't save your mailing labels. Since we throw ours away before we do check-in, I don't even try.

How to get your customer number

The registration website usually gives a phone number or email address to use if you have forgotten or do not have your customer number. I usually call & explain that we check in 16,000 issues per year and the first thing we do is discard the wrapper. The publisher will then give you your customer number. Occasionally they ask for more information which you may need to get from your serials vendor. Once I have gotten the customer number, I enter it in the OPR of the Orbis record for the print copy (in the REF field) for future reference.

Some vendors will supply lists of your subscriptions which include your personal identification number or customer number. Ebsco and Harrassowitz provide this service. The list I received from Ebsco doesn't have PID numbers for all of our subscriptions, but it does have some and saves me some phone calls to the individual publishers.

Terms & Conditions

If you are registering journals yourself, you need to actually read the terms and conditions. If there is not an actual link for "Terms and Conditions," this information may sometimes be found at the bottom of the webpage by clicking on the publisher's name. Just because an ejournal is free, it does not mean that we can necessarily agree to their terms and conditions. One example is the journal Blood which requires its online journal to be used only in "the institution's library or research facilities (i.e., the buildings to which issues of the journal are sent or where issues of the journal are housed). No access to Blood Online will be permitted to individuals ... situated elsewhere on the institutions' campuses (e.g., lodgings, classrooms, offices) or at off-campus sites." You will probably be asked to agree to the terms before you are allowed to complete the registration process. If you have not ever done any license negotiation before, refer whatever you find to a selector, Kimberly Parker or Ann Okerson.  If you have any questions about or problems with the terms, contact Kim before you go any further. In any case, any terms and conditions (whether requiring signature, click-through registration, or simply existing on the site as something that use of the product will signify agreement with) means approval needs to be indicated by Ann Okerson and a copy needs to go to Kim for the official license files. (Only exceptions to this are where University Library funds are not implicated in the process -- and if we are getting the e-version because of payment for the print version, then University Library funds are implicated.)

Contact Person

Once you have agreed to the terms and conditions, you will be asked to complete a registration form. You need to submit the name of a contact person and that person's address, phone number, email address, etc. The contact person often needs to choose a username and password, which will permit him to update account information online in the future. Save your username and password somewhere where you can find them again. Being a "contact person" does involve some ongoing work with the resource. Each unit may want a single person to serve as their contact for all resources. That person should talk to Kim, Carol Jones, or Cindy Crooker about all the implications of being a contact.

Registering IP addresses

Once the contact information is complete, you will be asked to submit your institution's IP addresses. Be sure to use the list of institutional IP addresses as this is always the most recent information. Once the IP's are registered, you should get a screen confirming the numbers you have entered and the contact information, and the subscription will be activated. It is a good idea to print this screen and save it. You may also receive email confirmation of the activation.

Record Keeping

Cindy keeps a big notebook of the journals she has registered, including printouts of the IP ranges registered and her contact information. This comes in handy when you have to go back and change IP addresses, as we did after the Yale New Haven Hospital added 4 new IP ranges without advance notice.

Make Sure It Works

Once your online subscription has been activated, you should try it to make sure it works. If you get asked for a password or have some other problem with access, you will need to call the publisher and straighten it out. (The contact person's password is just for account maintenance work. Patrons should not get asked for a password when trying to access the journal.) Ejournal activations often require some sort of follow-up.

Let People Know It Exists

If you have activated something as part of a big package "switch-on", and selectors weren't involved in the process at any point (either by asking for titles, or helping with the licenses), they need to be told about the access. This is so they can decide whether to actually put any more work into publicizing the availability of a particular journal (cataloging it, adding it to web lists).

In any case, once you know the access works, you should notify relevant staff who:

  • add titles to your local webpages,
  • catalog e-journals (if it will be around for a reasonable amount of time)
  • add titles to the central list of all electronic journals.

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    *Credit: The initial version of this tips page was drafted by Cindy Crooker, Medical Library

    Return to Guidelines for Activation of "Free-with-Print" Electronic Versions of Journals


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    Last modified: 06/12/00
    Last modified:Monday, 12-Jun-2000 14:58:28 EDT

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