Description: In these pilot sessions,
Library staff will learn a common language and framework with which to build
dialogue on issues of diversity through Yale University Libraries. In the
first half of the session, awareness of how dynamics of diversity play out
within the Libraries will be developed. Participants will develop a personal
diversity profile and a specific action plan. A skills-based model for
exercising personal leadership on issues of diversity will be taught and
practiced. In the second half,
exercises and discussions will focus on the challenges of serving international
customers, defining culture and recognizing assumptions and behaviors
associated with cultural norms. From
this common framework, participants will look at barriers to effective
cross-cultural communication and explore a model for cross-cultural competency.
When
& Where: Monday, July 25, 9am – 4:30pm
Sterling Memorial Library, Lecture Hall, 130 Wall
Street
Monday, August 15 &
Tuesday, August 16, 9 – 12:30pm
Sterling Memorial Library, Lecture Hall, 130 Wall
Street
Open
to: All Library staff
Capacity: 25
Instructors: Jane Tuohy & Wilbur Herrington (Cambridge Hill Partners)