Courtesy Charge, Missing and Billed Item Statistics
Fiscal Year 1999/2000

courtesy charges | summary | missing item conditions


    ITEM CONDITION: ELIX ITEM COND PLACED AGAINST SU (COURTESY CHARGE)
    -----------------------------------------------------------------------------------------------------------------------------
    |      |                                                   MONTH                                                   |        |
    |      |-----------------------------------------------------------------------------------------------------------|        |
    |      |1999/07 |1999/08 |1999/09 |1999/10 |1999/11 |1999/12 |2000/01 |2000/02 |2000/03 |2000/04 |2000/05 |2000/06 | TOTAL  |
    |      |--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |      | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  |
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |HOME  |        |        |        |        |        |        |        |        |        |        |        |        |        |
    |SU    |        |        |        |        |        |        |        |        |        |        |        |        |        |
    |------|        |        |        |        |        |        |        |        |        |        |        |        |        |
    |AA    |       0|      12|      25|       9|      21|       8|      18|      21|      13|      20|       7|       5|     159|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |BA    |       0|       0|       0|       0|       0|       0|       0|       0|       0|       1|       0|       0|       1|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |BE    |       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       1|       0|       1|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |CC    |      56|      94|     214|     139|     179|      84|     231|     178|     140|     142|     116|      92|    1665|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |CL    |       0|       0|       4|       0|       1|       1|       2|       0|       1|       2|       1|       0|      12|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |DR    |       6|       3|       9|      13|       4|       2|      11|       8|      10|      10|       6|       3|      85|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |DV    |      81|      64|     135|     183|     265|      90|     153|     232|     209|     286|      82|      82|    1862|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |EN    |      10|      14|      23|      23|      12|       9|      32|      21|      14|       6|      10|      10|     184|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |EP    |       3|       4|      17|      11|      13|       4|      13|      14|      11|      11|       8|       1|     110|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |FO    |      10|       2|      15|      15|      11|       3|      11|      24|      14|      17|       3|       7|     132|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |GE    |       1|       1|       2|       1|       5|       2|       7|      15|       1|       9|       2|       1|      47|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |KS    |      40|      83|      72|      79|      65|      28|      78|      73|      84|      71|      20|      17|     710|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |MA    |       2|       0|       1|       0|       0|       0|       1|       4|       1|       2|       0|       0|      11|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |MC    |      36|      35|      77|      85|     102|      33|      78|     137|     112|     115|      17|      29|     856|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |MS    |       5|       0|       1|       2|       2|       2|       3|       0|       0|       6|       0|       0|      21|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |MU    |      16|       2|      10|      11|      17|       4|      12|      14|       5|       7|       2|       2|     102|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |MD    |     307|     268|     258|     243|     308|     136|     232|   226|     271|     293|     119|     136|    2797|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |OR    |       0|       0|       0|       0|       0|       1|       0|       0|       0|       0|       0|       0|       1|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |SC    |     149|     181|     315|     323|     329|     171|     347|     354|     287|     317|     201|     179|    3153|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |SF    |     618|     789|     873|     926|     962|     479|     614|     730|    1044|     845|     671|     635|    9186|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |SS    |      18|      22|      51|      68|      74|      39|      65|     103|      69|      81|      23|      27|     640|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |ST    |       0|       0|       0|       3|       1|       0|       3|       1|       0|       0|       1|       0|       9|
    -----------------------------------------------------------------------------------------------------------------------------
    |SV    |       0|       3|       2|       0|       0|       0|       0|       0|       0|       1|       1|       0|       7|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |TOTAL |    1358|    1577|    2104|    2134|    2371|    1096|    1911|    2155|    2286|    2242|    1291|    1226|   21751|
    -----------------------------------------------------------------------------------------------------------------------------

ITEM CONDITION: ELIX ITEM COND SUMMARY FY99/00
-----------------------------------------------------------------------------------------------------------------------------
|      |                                                   REQUESTING SU                                                    |
|      |--------------------------------------------------------------------------------------------------------------------|
|      |   AA   |   CC   |   DR   |   DV   |   EN   |   EP   |   FO   |   GE   |   KS   |   LW   |   MC   |   MD   |   MS   |
|      |--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|      | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  |
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|HOME  |        |        |        |        |        |        |        |        |        |        |        |        |        |
|SU    |        |        |        |        |        |        |        |        |        |        |        |        |        |
|------|        |        |        |        |        |        |        |        |        |        |        |        |        |
|AA    |      66|       5|       0|       9|       4|       0|       0|       0|       8|       8|       5|       1|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|BA    |       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|BE    |       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|CC    |     159|      93|     102|     353|       6|      38|      13|       6|     149|     181|     103|      34|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|CL    |       0|       7|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|DR    |       1|       4|      30|       3|       1|       0|       0|       0|       0|       3|       4|       1|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|DV    |      30|     252|       6|     299|       1|       2|       0|       1|      74|      50|      25|      19|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|EN    |      16|      11|       2|       3|      11|       3|       0|       3|      28|       6|      28|       4|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|EP    |       1|      19|       0|       5|       1|      12|       1|       3|       6|       6|       4|       1|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|FO    |       2|      18|       3|       2|      10|       3|      10|       4|       7|      10|       2|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|GE    |       1|       9|       0|       3|       6|       0|       0|       1|       5|       0|       0|       0|       2|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|KS    |      19|      74|       2|       8|      39|       6|       1|       7|     197|       7|      65|       8|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|MA    |       2|       2|       0|       0|       0|       0|       0|       0|       0|       0|       1|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|MC    |      17|     170|      11|      35|      12|      47|       1|       5|      70|      24|      83|       3|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|MS    |       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       1|       0|      15|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|MU    |       3|       1|      14|      15|       0|       0|       0|       5|       9|       4|       1|       7|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|MX    |     171|     128|      21|     136|      26|       1|       6|       1|      25|      51|      29|     813|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|OR    |       0|       1|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|SC    |     296|     117|     144|     734|      32|      57|      33|      24|     340|     282|     272|     145|       8|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|SF    |     216|      90|      34|    1713|       7|       3|       0|       1|      12|       9|      11|      16|    5790|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|SS    |      15|      78|       2|      22|       6|      35|       4|       3|      46|     103|      19|       2|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|ST    |       0|       1|       0|       0|       0|       1|       0|       0|       1|       0|       1|       0|       0|
-----------------------------------------------------------------------------------------------------------------------------
|SV    |       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       6|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|TOTAL |    1015|    1080|     371|    3340|     162|     208|      69|      64|     977|     744|     654|    1060|    5815|
-----------------------------------------------------------------------------------------------------------------------------

 (CONTINUED)

ITEM CONDITION: ELIX ITEM COND SUMMARY FY99/00
-----------------------------------------------------
|      |           REQUESTING SU           |        |
|      |-----------------------------------|        |
|      |   MU   |   SC   |   SS   |   SV   | TOTAL  |
|      |--------+--------+--------+--------+--------|
|      | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  |
|------+--------+--------+--------+--------+--------|
|HOME  |        |        |        |        |        |
|SU    |        |        |        |        |        |
|------|        |        |        |        |        |
|AA    |       0|      53|       0|       0|     159|
|------+--------+--------+--------+--------+--------|
|BA    |       0|       1|       0|       0|       1|
|------+--------+--------+--------+--------+--------|
|BE    |       0|       1|       0|       0|       1|
|------+--------+--------+--------+--------+--------|
|CC    |       0|     368|      60|       0|    1665|
|------+--------+--------+--------+--------+--------|
|CL    |       0|       5|       0|       0|      12|
|------+--------+--------+--------+--------+--------|
|DR    |       2|      36|       0|       0|      85|
|------+--------+--------+--------+--------+--------|
|DV    |      20|    1070|      13|       0|    1862|
|------+--------+--------+--------+--------+--------|
|EN    |       1|      62|       6|       0|     184|
|------+--------+--------+--------+--------+--------|
|EP    |       0|      39|      12|       0|     110|
|------+--------+--------+--------+--------+--------|
|FO    |       1|      59|       1|       0|     132|
|------+--------+--------+--------+--------+--------|
|GE    |       0|      20|       0|       0|      47|
|------+--------+--------+--------+--------+--------|
|KS    |       3|     269|       5|       0|     710|
|------+--------+--------+--------+--------+--------|
|MA    |       0|       3|       3|       0|      11|
|------+--------+--------+--------+--------+--------|
|MC    |       2|     374|       2|       0|     856|
|------+--------+--------+--------+--------+--------|
|MS    |       0|       5|       0|       0|      21|
|------+--------+--------+--------+--------+--------|
|MU    |      19|      20|       4|       0|     102|
|------+--------+--------+--------+--------+--------|
|MX    |     244|    1114|      12|      19|    2797|
|------+--------+--------+--------+--------+--------|
|OR    |       0|       0|       0|       0|       1|
|------+--------+--------+--------+--------+--------|
|SC    |       8|     531|     130|       0|    3153|
|------+--------+--------+--------+--------+--------|
|SF    |     500|     775|       7|       2|    9186|
|------+--------+--------+--------+--------+--------|
|SS    |       0|     273|      32|       0|     640|
|------+--------+--------+--------+--------+--------|
|ST    |       0|       4|       1|       0|       9|
|------+--------+--------+--------+--------+--------|
|SV    |       0|       1|       0|       0|       7|
|------+--------+--------+--------+--------+--------|
|TOTAL |     800|    5083|     288|      21|   21751|
-----------------------------------------------------

    ITEM CONDITION: MISSING
    -----------------------------------------------------------------------------------------------------------------------------
    |      |                                                   MONTH                                                   |        |
    |      |-----------------------------------------------------------------------------------------------------------|        |
    |      |1999/07 |1999/08 |1999/09 |1999/10 |1999/11 |1999/12 |2000/01 |2000/02 |2000/03 |2000/04 |2000/05 |2000/06 | TOTAL  |
    |      |--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |      | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  |
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |HOME  |        |        |        |        |        |        |        |        |        |        |        |        |        |
    |SU    |        |        |        |        |        |        |        |        |        |        |        |        |        |
    |------|        |        |        |        |        |        |        |        |        |        |        |        |        |
    |AA    |       4|      21|      43|      12|      48|       3|      26|       9|      15|      13|       5|      11|     210|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |CC    |      22|       4|      43|      35|      86|      26|      64|     200|     102|      83|      50|      57|     772|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |CL    |       0|       0|       0|       0|       0|       0|       0|       0|       0|       1|       0|       0|       1|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |DR    |       2|       7|       3|      24|       8|       0|       6|       0|       0|       5|       0|       3|      58|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |DV    |      12|      17|      27|      21|      38|      16|      35|      43|      40|      39|      27|      83|     398|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |EN    |       0|       1|      13|       1|       3|       0|       2|       1|       5|       1|       8|       2|      37|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |EP    |       1|       0|       1|       1|       4|       0|       2|      14|       1|       2|       0|       1|      27|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |FO    |       4|       2|       2|       1|       6|       1|       6|       7|       3|       8|       2|       1|      43|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |GE    |       0|       0|       0|       1|       2|       1|       1|       0|       0|       0|       0|       1|       6|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |KS    |       6|      12|       7|       6|       2|      10|      13|      10|      10|      10|       4|       1|      91|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |MC    |       9|      20|      19|      39|      25|      18|      16|      15|      27|      24|      19|      16|     247|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |MX    |      26|       9|       8|       8|      12|       2|      11|      10|       6|       7|      11|       5|     115|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |SC    |     131|     132|     269|     248|     327|     236|     262|     272|     294|     258|     152|     123|    2704|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |SF    |       0|       0|       2|       1|       2|       0|       1|       2|       0|       2|       5|       3|      18|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |SS    |      14|       5|      23|       7|      22|       3|       7|      11|      17|      13|       4|       1|     127|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |ST    |       0|       1|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       1|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |TOTAL |     231|     231|     460|     405|     585|     316|     452|     594|     520|     466|     287|     308|    4855|
    -----------------------------------------------------------------------------------------------------------------------------

    ITEM CONDITION: BILLED
    -----------------------------------------------------------------------------------------------------------------------------
    |      |                                                   MONTH                                                   |        |
    |      |-----------------------------------------------------------------------------------------------------------|        |
    |      |1999/07 |1999/08 |1999/09 |1999/10 |1999/11 |1999/12 |2000/01 |2000/02 |2000/03 |2000/04 |2000/05 |2000/06 | TOTAL  |
    |      |--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |      | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  |
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |HOME  |        |        |        |        |        |        |        |        |        |        |        |        |        |
    |SU    |        |        |        |        |        |        |        |        |        |        |        |        |        |
    |------|        |        |        |        |        |        |        |        |        |        |        |        |        |
    |AA    |      10|      12|      11|       4|      21|      28|      11|      11|      12|       7|      15|       2|     144|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |BE    |       0|       0|       0|       0|       0|       0|       1|       0|       0|       0|       0|       0|       1|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |CC    |      79|      76|      79|     140|     143|     107|     205|     156|     130|     133|     173|      93|    1514|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |DR    |       7|       4|       2|      18|       6|      10|       4|       7|       6|       5|      10|       3|      82|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |DV    |      22|      33|      18|       7|      17|      12|      36|      29|      35|      19|      15|       8|     251|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |EN    |       1|      11|       0|       6|       8|       9|       9|      12|      11|       4|       6|      12|      89|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |EP    |       3|       1|       2|       1|       1|       5|       1|       2|       3|       6|       1|       2|      28|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |FO    |       3|       6|       7|       5|       3|       1|       1|      10|       7|       4|       3|       5|      55|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |GE    |       2|       0|       0|       0|       0|       0|       0|       7|       1|       0|       0|       0|      10|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |KS    |      24|       5|       5|      11|      40|      14|      18|      19|      23|      12|      23|      12|     206|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |MC    |      74|      48|      18|      39|      48|      44|      56|      52|      33|      22|      33|      14|     481|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |MU    |      48|      55|      15|      21|      18|      16|      63|      11|      14|      21|      30|      16|     328|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |MX    |      13|      27|      26|       5|      11|      13|      16|      52|       6|       3|      12|      20|     204|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |SC    |     181|     206|     105|     124|     185|     128|     178|     191|     146|      93|     237|      84|    1858|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |SF    |       0|       0|       0|       0|       0|       1|       2|       2|       0|       2|       3|       5|      15|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |SS    |       8|       7|      26|       8|      24|      15|      30|      13|      17|      13|       6|       9|     176|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |SV    |       0|       2|       0|       0|       0|       1|       0|       0|       0|       0|       0|       0|       3|
    |------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
    |TOTAL |     475|     493|     314|     389|     525|     404|     631|     574|     444|     344|     567|     285|    5445|
    -----------------------------------------------------------------------------------------------------------------------------