Courtesy Charge, Missing and Billed Item Statistics
Fiscal Year 2000/2001 -Second Quarter

courtesy charges | summary | missing item conditions


ITEM CONDITION: ELIX ITEM COND PLACED AGAINST SU (COURTESY CHARGE) Q2
-----------------------------------------------------
|      |               MONTH               |        |
|      |-----------------------------------|        |
|      |2000/09 |2000/10 |2000/11 |2000/12 | TOTAL  |
|      |--------+--------+--------+--------+--------|
|      | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  |
|------+--------+--------+--------+--------+--------|
|HOME  |        |        |        |        |        |
|SU    |        |        |        |        |        |
|------|        |        |        |        |        |
|AA    |       0|      15|      25|      15|      55|
|------+--------+--------+--------+--------+--------|
|AS    |       0|       0|       1|       1|       2|
|------+--------+--------+--------+--------+--------|
|BE    |       0|       0|       0|       1|       1|
|------+--------+--------+--------+--------+--------|
|CC    |       1|     207|     205|     119|     532|
|------+--------+--------+--------+--------+--------|
|CL    |       0|       2|       1|       1|       4|
|------+--------+--------+--------+--------+--------|
|DR    |       0|      14|      19|      12|      45|
|------+--------+--------+--------+--------+--------|
|DV    |       6|     277|     375|     215|     873|
|------+--------+--------+--------+--------+--------|
|EN    |       0|      23|       9|      11|      43|
|------+--------+--------+--------+--------+--------|
|EP    |       0|      11|      12|      14|      37|
|------+--------+--------+--------+--------+--------|
|FO    |       0|      17|      10|       7|      34|
|------+--------+--------+--------+--------+--------|
|GE    |       0|       3|       5|       8|      16|
|------+--------+--------+--------+--------+--------|
|KS    |       0|      60|      64|      47|     171|
|------+--------+--------+--------+--------+--------|
|MA    |       0|       2|       1|       0|       3|
|------+--------+--------+--------+--------+--------|
|MC    |       4|      80|      96|      54|     234|
|------+--------+--------+--------+--------+--------|
|MD    |       1|     248|     364|     168|     781|
|------+--------+--------+--------+--------+--------|
|MS    |       0|       1|       2|       2|       5|
|------+--------+--------+--------+--------+--------|
|MU    |       0|      15|      17|       1|      33|
|------+--------+--------+--------+--------+--------|
|SC    |      12|     394|     468|     259|    1133|
|------+--------+--------+--------+--------+--------|
|SF    |       5|     950|     956|     787|    2698|
|------+--------+--------+--------+--------+--------|
|SS    |       0|      76|     120|      45|     241|
|------+--------+--------+--------+--------+--------|
|ST    |       0|       1|       0|       1|       2|
|------+--------+--------+--------+--------+--------|
|SV    |       0|       3|       2|       0|       5|
|------+--------+--------+--------+--------+--------|
|TOTAL |      29|    2399|    2752|    1768|    6948|
-----------------------------------------------------


ITEM CONDITION: ELIX ITEM COND SUMMARY - Q2
-----------------------------------------------------------------------------------------------------------------------------
|      |                                                   REQUESTING SU                                                    |
|      |--------------------------------------------------------------------------------------------------------------------|
|      |   AA   |   BE   |   CC   |   DR   |   DV   |   EN   |   EP   |   FO   |   GE   |   KS   |   LW   |   MC   |   MD   |
|      |--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|      | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  |
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|HOME  |        |        |        |        |        |        |        |        |        |        |        |        |        |
|SU    |        |        |        |        |        |        |        |        |        |        |        |        |        |
|------|        |        |        |        |        |        |        |        |        |        |        |        |        |
|AA    |      42|       0|       0|       0|       1|       0|       0|       0|       0|       0|       0|       1|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|AS    |       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       2|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|BE    |       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|CC    |      66|       0|      38|      20|     134|       4|       5|       1|       0|      72|      75|      30|      23|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|CL    |       0|       0|       2|       0|       1|       0|       0|       0|       0|       0|       0|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|DR    |       1|       0|       4|       4|       3|       0|       0|       0|       0|       0|       0|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|DV    |       6|       0|      91|       5|      85|       1|       1|       0|       0|      36|      24|       2|       2|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|EN    |       3|       0|       2|       0|       0|       0|       4|       0|       0|       4|       0|       2|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|EP    |       1|       0|       0|       0|       0|       0|       6|       0|       0|       4|       5|       0|       1|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|FO    |       5|       0|       3|       0|       0|       1|       1|       1|       0|       6|       2|       1|       1|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|GE    |       0|       0|       0|       0|       0|       0|       0|       0|       4|       3|       0|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|KS    |       7|       0|      22|       0|       7|       8|       2|       0|       1|      17|       9|      29|       2|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|MA    |       0|       0|       2|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|MC    |       8|       0|      16|       3|      11|       3|       8|       0|       0|      15|       9|      56|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|MD    |      34|       0|      21|       0|      54|       2|       0|       0|       1|      16|      21|       8|     160|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|MS    |       0|       0|       0|       0|       2|       0|       0|       0|       0|       0|       0|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|MU    |       0|       0|       0|       0|      13|       3|       0|       0|       0|       0|       1|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|SC    |      94|       0|      15|      42|     330|      11|       7|       2|       4|     148|     119|      77|      45|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|SF    |      72|      16|      45|      13|     281|       3|       0|       0|      11|      27|       2|      20|       4|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|SS    |       7|       0|      24|       0|       5|       0|       5|       0|       2|      14|      38|       8|       1|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|ST    |       0|       0|       1|       0|       0|       0|       1|       0|       0|       0|       0|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|SV    |       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       3|       2|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|TOTAL |     346|      16|     286|      87|     927|      36|      40|       4|      23|     362|     305|     239|     241|
-----------------------------------------------------------------------------------------------------------------------------


ITEM CONDITION: ELIX ITEM COND SUMMARY - Q2
--------------------------------------------------------------
|      |               REQUESTING SU                |        |
|      |--------------------------------------------|        |
|      |   MS   |   MU   |   SC   |   SS   |   SV   | TOTAL  |
|      |--------+--------+--------+--------+--------+--------|
|      | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  |
|------+--------+--------+--------+--------+--------+--------|
|HOME  |        |        |        |        |        |        |
|SU    |        |        |        |        |        |        |
|------|        |        |        |        |        |        |
|AA    |       0|       0|      11|       0|       0|      55|
|------+--------+--------+--------+--------+--------+--------|
|AS    |       0|       0|       0|       0|       0|       2|
|------+--------+--------+--------+--------+--------+--------|
|BE    |       0|       0|       0|       1|       0|       1|
|------+--------+--------+--------+--------+--------+--------|
|CC    |       0|       0|      34|      29|       0|     531|
|------+--------+--------+--------+--------+--------+--------|
|CL    |       0|       0|       1|       0|       0|       4|
|------+--------+--------+--------+--------+--------+--------|
|DR    |       0|       0|      32|       1|       0|      45|
|------+--------+--------+--------+--------+--------+--------|
|DV    |       0|       3|     604|       7|       0|     867|
|------+--------+--------+--------+--------+--------+--------|
|EN    |       0|       0|      23|       4|       1|      43|
|------+--------+--------+--------+--------+--------+--------|
|EP    |       0|       0|      17|       3|       0|      37|
|------+--------+--------+--------+--------+--------+--------|
|FO    |       0|       0|      13|       0|       0|      34|
|------+--------+--------+--------+--------+--------+--------|
|GE    |       0|       0|       9|       0|       0|      16|
|------+--------+--------+--------+--------+--------+--------|
|KS    |       0|       0|      63|       2|       2|     171|
|------+--------+--------+--------+--------+--------+--------|
|MA    |       0|       0|       0|       1|       0|       3|
|------+--------+--------+--------+--------+--------+--------|
|MC    |       0|       0|      98|       3|       0|     230|
|------+--------+--------+--------+--------+--------+--------|
|MD    |       0|       6|     448|       2|       7|     780|
|------+--------+--------+--------+--------+--------+--------|
|MS    |       0|       0|       3|       0|       0|       5|
|------+--------+--------+--------+--------+--------+--------|
|MU    |       0|       2|      14|       0|       0|      33|
|------+--------+--------+--------+--------+--------+--------|
|SC    |       0|       0|     167|      60|       0|    1121|
|------+--------+--------+--------+--------+--------+--------|
|SF    |    1510|      94|     578|      17|       0|    2693|
|------+--------+--------+--------+--------+--------+--------|
|SS    |       0|       0|     133|       4|       0|     241|
|------+--------+--------+--------+--------+--------+--------|
|ST    |       0|       0|       0|       0|       0|       2|
|------+--------+--------+--------+--------+--------+--------|
|SV    |       0|       0|       0|       0|       0|       5|
|------+--------+--------+--------+--------+--------+--------|
|TOTAL |    1510|     105|    2248|     134|      10|    6919|
--------------------------------------------------------------




ITEM CONDITION: MISSING
-----------------------------------------------------
|      |               MONTH               |        |
|      |-----------------------------------|        |
|      |2000/09 |2000/10 |2000/11 |2000/12 | TOTAL  |
|      |--------+--------+--------+--------+--------|
|      | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  |
|------+--------+--------+--------+--------+--------|
|HOME  |        |        |        |        |        |
|SU    |        |        |        |        |        |
|------|        |        |        |        |        |
|AA    |       0|      39|      14|       3|      56|
|------+--------+--------+--------+--------+--------|
|CC    |       0|      17|      78|      37|     132|
|------+--------+--------+--------+--------+--------|
|DR    |       0|       7|       0|       2|       9|
|------+--------+--------+--------+--------+--------|
|DV    |       1|      75|      61|      41|     178|
|------+--------+--------+--------+--------+--------|
|EN    |       0|       6|       2|       2|      10|
|------+--------+--------+--------+--------+--------|
|EP    |       0|       6|       2|       0|       8|
|------+--------+--------+--------+--------+--------|
|FO    |       0|       1|       7|       2|      10|
|------+--------+--------+--------+--------+--------|
|KS    |       0|       7|       7|       5|      19|
|------+--------+--------+--------+--------+--------|
|MA    |       0|       0|       1|       0|       1|
|------+--------+--------+--------+--------+--------|
|MC    |       0|      30|      17|       7|      54|
|------+--------+--------+--------+--------+--------|
|MD    |       0|      11|      17|       9|      37|
|------+--------+--------+--------+--------+--------|
|MS    |       0|       1|       0|       0|       1|
|------+--------+--------+--------+--------+--------|
|MU    |       0|       2|       1|       1|       4|
|------+--------+--------+--------+--------+--------|
|SC    |       0|     273|     306|     210|     789|
|------+--------+--------+--------+--------+--------|
|SF    |       0|       2|       2|       5|       9|
|------+--------+--------+--------+--------+--------|
|SS    |       0|      10|      21|       8|      39|
|------+--------+--------+--------+--------+--------|
|TOTAL |       1|     487|     536|     332|    1356|
-----------------------------------------------------

 ITEM CONDITION: BILLED
 --------------------------------------------
 |      |          MONTH           |        |
 |      |--------------------------|        |
 |      |2000/10 |2000/11 |2000/12 | TOTAL  |
 |      |--------+--------+--------+--------|
 |      | COUNT  | COUNT  | COUNT  | COUNT  |
 |------+--------+--------+--------+--------|
 |HOME  |        |        |        |        |
 |SU    |        |        |        |        |
 |------|        |        |        |        |
 |AA    |      10|       6|      12|      28|
 |------+--------+--------+--------+--------|
 |CC    |      94|      74|      95|     263|
 |------+--------+--------+--------+--------|
 |DR    |       0|       4|       3|       7|
 |------+--------+--------+--------+--------|
 |DV    |      19|       3|      11|      33|
 |------+--------+--------+--------+--------|
 |EN    |       6|       2|       1|       9|
 |------+--------+--------+--------+--------|
 |EP    |       7|       3|       1|      11|
 |------+--------+--------+--------+--------|
 |FO    |       5|       0|       1|       6|
 |------+--------+--------+--------+--------|
 |GE    |       1|       0|       2|       3|
 |------+--------+--------+--------+--------|
 |KS    |       7|       9|       8|      24|
 |------+--------+--------+--------+--------|
 |MC    |      36|      22|      24|      82|
 |------+--------+--------+--------+--------|
 |MD    |       6|       9|      15|      30|
 |------+--------+--------+--------+--------|
 |MS    |       0|       0|       1|       1|
 |------+--------+--------+--------+--------|
 |MU    |      32|      20|      18|      70|
 |------+--------+--------+--------+--------|
 |SC    |     124|     142|      98|     364|
 |------+--------+--------+--------+--------|
 |SF    |       3|       4|       4|      11|
 |------+--------+--------+--------+--------|
 |SS    |      16|      29|      10|      55|
 |------+--------+--------+--------+--------|
 |TOTAL |     366|     327|     304|     997|
 --------------------------------------------