Courtesy Charge, Missing and Billed Item Statistics
Fiscal Year 2001/2002 -Second Quarter

courtesy charges | summary | missing item conditions


ITEM CONDITION: ELIX ITEM COND PLACED AGAINST SU (COURTESY CHARGE) Q2
--------------------------------------------
|      |          MONTH           |        |
|      |--------------------------|        |
|      |2001/10 |2001/11 |2001/12 | TOTAL  |
|      |--------+--------+--------+--------|
|      | COUNT  | COUNT  | COUNT  | COUNT  |
|------+--------+--------+--------+--------|
|HOME  |        |        |        |        |
|SU    |        |        |        |        |
|------|        |        |        |        |
|AA    |      18|      27|       9|      54|
|------+--------+--------+--------+--------|
|BA    |       0|       1|       0|       1|
|------+--------+--------+--------+--------|
|CC    |     295|     316|     200|     811|
|------+--------+--------+--------+--------|
|CL    |       4|       3|       1|       8|
|------+--------+--------+--------+--------|
|DR    |      11|      21|       7|      39|
|------+--------+--------+--------+--------|
|DV    |     622|     525|     399|    1546|
|------+--------+--------+--------+--------|
|EN    |      28|      17|      25|      70|
|------+--------+--------+--------+--------|
|EP    |      38|      17|      18|      73|
|------+--------+--------+--------+--------|
|FO    |      15|      26|      12|      53|
|------+--------+--------+--------+--------|
|GE    |       6|      12|       4|      22|
|------+--------+--------+--------+--------|
|KS    |     110|      87|      64|     261|
|------+--------+--------+--------+--------|
|MC    |     142|     155|      91|     388|
|------+--------+--------+--------+--------|
|MD    |     438|     423|     306|    1167|
|------+--------+--------+--------+--------|
|MS    |       3|       0|       1|       4|
|------+--------+--------+--------+--------|
|MU    |       9|      10|      12|      31|
|------+--------+--------+--------+--------|
|SC    |     669|     745|     457|    1871|
|------+--------+--------+--------+--------|
|SF    |    1462|    1585|    1119|    4166|
|------+--------+--------+--------+--------|
|SS    |     127|     176|      94|     397|
|------+--------+--------+--------+--------|
|ST    |       3|       0|       0|       3|
|------+--------+--------+--------+--------|
|SV    |       0|       0|       1|       1|
|------+--------+--------+--------+--------|
|TOTAL |    4000|    4146|    2820|   10966|
--------------------------------------------


ITEM CONDITION: ELIX ITEM COND SUMMARY  Q2
-----------------------------------------------------------------------------------------------------------------------------
|      |                                                   REQUESTING SU                                                    |
|      |--------------------------------------------------------------------------------------------------------------------|
|      |   AA   |   BE   |   CC   |   DR   |   DV   |   EN   |   EP   |   FO   |   GE   |   KS   |   LW   |   MC   |   MD   |
|      |--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|      | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  |
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|HOME  |        |        |        |        |        |        |        |        |        |        |        |        |        |
|SU    |        |        |        |        |        |        |        |        |        |        |        |        |        |
|------|        |        |        |        |        |        |        |        |        |        |        |        |        |
|AA    |      23|       0|       8|       0|       3|       0|       0|       0|       0|       2|       6|       1|       1|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|BA    |       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|CC    |      95|       0|      35|      58|     284|       2|      12|       0|       0|      48|     126|      30|      18|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|CL    |       0|       0|       1|       0|       0|       0|       0|       0|       0|       0|       1|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|DR    |       3|       0|       7|       4|       1|       0|       0|       0|       0|       0|       2|       1|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|DV    |      43|       0|     216|       7|     115|       0|      11|       0|       2|      38|      36|      25|      12|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|EN    |       1|       0|       1|       0|       0|       8|       6|       0|       0|      11|       0|       9|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|EP    |       1|       0|      10|       0|       5|       0|       6|       0|       0|       4|       5|       4|       1|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|FO    |       2|       0|       6|       0|       3|       0|       1|       4|       0|       3|       0|       0|       1|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|GE    |       2|       0|       0|       0|       0|       0|       0|       0|       0|      10|       0|       4|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|KS    |      12|       0|      27|       3|       6|       3|       6|       0|       1|      19|      16|      28|       9|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|MC    |       9|       0|      46|       3|      20|       2|       7|       0|       0|      30|      27|      40|       6|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|MD    |      77|       1|      69|       7|     228|       3|       3|       0|       0|      16|      29|      12|     118|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|MS    |       0|       0|       0|       0|       0|       0|       1|       0|       0|       0|       0|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|MU    |       5|       0|       0|       1|      22|       0|       0|       0|       0|       0|       0|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|SC    |     166|       0|      76|     109|     523|       9|      36|       0|       7|     119|     210|      83|      77|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|SF    |     134|      10|     104|      33|     376|       5|       6|       0|       2|      41|      43|      42|      25|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|SS    |      10|       0|      44|       3|      15|       2|      14|       0|       0|      15|      52|       6|       2|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|ST    |       0|       0|       0|       0|       0|       0|       3|       0|       0|       0|       0|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|SV    |       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|TOTAL |     583|      11|     650|     228|    1601|      34|     112|       4|      12|     356|     553|     285|     270|
-----------------------------------------------------------------------------------------------------------------------------
  
ITEM CONDITION: ELIX ITEM COND SUMMARY  Q2(CONTINUED)
--------------------------------------------------------------
|      |               REQUESTING SU                |        |
|      |--------------------------------------------|        |
|      |   MS   |   MU   |   SC   |   SS   |   SV   | TOTAL  |
|      |--------+--------+--------+--------+--------+--------|
|      | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  |
|------+--------+--------+--------+--------+--------+--------|
|HOME  |        |        |        |        |        |        |
|SU    |        |        |        |        |        |        |
|------|        |        |        |        |        |        |
|AA    |       0|       0|       9|       1|       0|      54|
|------+--------+--------+--------+--------+--------+--------|
|BA    |       0|       0|       1|       0|       0|       1|
|------+--------+--------+--------+--------+--------+--------|
|CC    |       0|       1|      43|      59|       0|     811|
|------+--------+--------+--------+--------+--------+--------|
|CL    |       0|       0|       6|       0|       0|       8|
|------+--------+--------+--------+--------+--------+--------|
|DR    |       0|       0|      21|       0|       0|      39|
|------+--------+--------+--------+--------+--------+--------|
|DV    |       0|       2|    1030|       9|       0|    1546|
|------+--------+--------+--------+--------+--------+--------|
|EN    |       0|       0|      34|       0|       0|      70|
|------+--------+--------+--------+--------+--------+--------|
|EP    |       0|       0|      34|       3|       0|      73|
|------+--------+--------+--------+--------+--------+--------|
|FO    |       0|       0|      33|       0|       0|      53|
|------+--------+--------+--------+--------+--------+--------|
|GE    |       0|       0|       6|       0|       0|      22|
|------+--------+--------+--------+--------+--------+--------|
|KS    |       0|       0|     127|       4|       0|     261|
|------+--------+--------+--------+--------+--------+--------|
|MC    |       0|       0|     195|       3|       0|     388|
|------+--------+--------+--------+--------+--------+--------|
|MD    |       0|      15|     575|      10|       4|    1167|
|------+--------+--------+--------+--------+--------+--------|
|MS    |       1|       0|       2|       0|       0|       4|
|------+--------+--------+--------+--------+--------+--------|
|MU    |       0|       0|       3|       0|       0|      31|
|------+--------+--------+--------+--------+--------+--------|
|SC    |       0|       0|     323|     133|       0|    1871|
|------+--------+--------+--------+--------+--------+--------|
|SF    |    1592|     136|    1590|      27|       0|    4166|
|------+--------+--------+--------+--------+--------+--------|
|SS    |       0|       0|     211|      23|       0|     397|
|------+--------+--------+--------+--------+--------+--------|
|ST    |       0|       0|       0|       0|       0|       3|
|------+--------+--------+--------+--------+--------+--------|
|SV    |       0|       0|       1|       0|       0|       1|
|------+--------+--------+--------+--------+--------+--------|
|TOTAL |    1593|     154|    4244|     272|       4|   10966|
--------------------------------------------------------------



ITEM CONDITION: MISSING Q2
--------------------------------------------
|      |          MONTH           |        |
|      |--------------------------|        |
|      |2001/10 |2001/11 |2001/12 | TOTAL  |
|      |--------+--------+--------+--------|
|      | COUNT  | COUNT  | COUNT  | COUNT  |
|------+--------+--------+--------+--------|
|HOME  |        |        |        |        |
|SU    |        |        |        |        |
|------|        |        |        |        |
|AA    |       3|       6|       3|      12|
|------+--------+--------+--------+--------|
|CC    |      66|      47|      44|     157|
|------+--------+--------+--------+--------|
|DR    |       1|       4|       2|       7|
|------+--------+--------+--------+--------|
|DV    |     100|      75|      44|     219|
|------+--------+--------+--------+--------|
|EN    |       4|       1|       2|       7|
|------+--------+--------+--------+--------|
|EP    |       2|       3|       2|       7|
|------+--------+--------+--------+--------|
|FO    |       5|       4|       2|      11|
|------+--------+--------+--------+--------|
|GE    |       0|       0|       1|       1|
|------+--------+--------+--------+--------|
|KS    |      12|       3|      13|      28|
|------+--------+--------+--------+--------|
|MC    |      23|      30|      15|      68|
|------+--------+--------+--------+--------|
|MD    |      10|       9|       8|      27|
|------+--------+--------+--------+--------|
|MU    |       4|       1|       2|       7|
|------+--------+--------+--------+--------|
|SC    |     417|     427|     271|    1115|
|------+--------+--------+--------+--------|
|SF    |       4|      17|       7|      28|
|------+--------+--------+--------+--------|
|SS    |      24|      13|       5|      42|
|------+--------+--------+--------+--------|
|TOTAL |     675|     640|     421|    1736|
--------------------------------------------

 ITEM CONDITION: BILLED Q2
--------------------------------------------
|      |          MONTH           |        |
|      |--------------------------|        |
|      |2001/10 |2001/11 |2001/12 | TOTAL  |
|      |--------+--------+--------+--------|
|      | COUNT  | COUNT  | COUNT  | COUNT  |
|------+--------+--------+--------+--------|
|HOME  |        |        |        |        |
|SU    |        |        |        |        |
|------|        |        |        |        |
|AA    |      12|       7|      13|      32|
|------+--------+--------+--------+--------|
|CC    |     128|      89|      88|     305|
|------+--------+--------+--------+--------|
|DR    |       6|       0|       5|      11|
|------+--------+--------+--------+--------|
|DV    |      17|      11|       9|      37|
|------+--------+--------+--------+--------|
|EN    |       3|       5|      10|      18|
|------+--------+--------+--------+--------|
|EP    |       1|       1|       3|       5|
|------+--------+--------+--------+--------|
|FO    |       4|       1|       1|       6|
|------+--------+--------+--------+--------|
|KS    |      14|      12|       8|      34|
|------+--------+--------+--------+--------|
|MC    |      28|      44|      20|      92|
|------+--------+--------+--------+--------|
|MD    |       8|      27|      16|      51|
|------+--------+--------+--------+--------|
|MU    |      14|      14|       9|      37|
|------+--------+--------+--------+--------|
|SC    |     155|     167|     251|     573|
|------+--------+--------+--------+--------|
|SF    |       0|      17|      11|      28|
|------+--------+--------+--------+--------|
|SS    |      20|       7|       5|      32|
|------+--------+--------+--------+--------|
|TOTAL |     410|     402|     449|    1261|
 --------------------------------------------