Courtesy Charge, Missing and Billed Item Statistics
Fiscal Year 2001/2002 -Fourth Quarter

courtesy charges | summary | missing item conditions | billed item conditions


ITEM CONDITION: ELIX ITEM COND PLACED AGAINST SU (COURTESY CHARGE)Q4                
--------------------------------------------
|      |          MONTH           |        |
|      |--------------------------|        |
|      |2002/04 |2002/05 |2002/06 | TOTAL  |
|      |--------+--------+--------+--------|
|      | COUNT  | COUNT  | COUNT  | COUNT  |
|------+--------+--------+--------+--------|
|HOME  |        |        |        |        |
|SU    |        |        |        |        |
|------|        |        |        |        |
|AA    |      27|      11|       2|      40|
|------+--------+--------+--------+--------|
|AS    |       1|       0|       0|       1|
|------+--------+--------+--------+--------|
|BE    |       0|       2|       0|       2|
|------+--------+--------+--------+--------|
|CC    |     317|     224|     137|     678|
|------+--------+--------+--------+--------|
|CH    |       0|       3|       0|       3|
|------+--------+--------+--------+--------|
|CL    |       8|       2|       0|      10|
|------+--------+--------+--------+--------|
|DR    |      26|      20|      12|      58|
|------+--------+--------+--------+--------|
|DV    |     507|     229|     192|     928|
|------+--------+--------+--------+--------|
|EN    |      35|      24|      29|      88|
|------+--------+--------+--------+--------|
|EP    |      23|      13|       8|      44|
|------+--------+--------+--------+--------|
|FO    |      14|       4|      10|      28|
|------+--------+--------+--------+--------|
|GE    |      11|       6|       7|      24|
|------+--------+--------+--------+--------|
|KS    |      83|      56|      34|     173|
|------+--------+--------+--------+--------|
|MA    |       0|       1|       0|       1|
|------+--------+--------+--------+--------|
|MC    |     204|      65|      63|     332|
|------+--------+--------+--------+--------|
|MD    |     503|     271|     281|    1055|
|------+--------+--------+--------+--------|
|MP    |       0|       0|       1|       1|
|------+--------+--------+--------+--------|
|MS    |       0|       1|       0|       1|
|------+--------+--------+--------+--------|
|MU    |      19|       3|      10|      32|
|------+--------+--------+--------+--------|
|SC    |     706|     418|     289|    1413|
|------+--------+--------+--------+--------|
|SF    |    1777|    1343|    1220|    4340|
|------+--------+--------+--------+--------|
|SS    |     207|      81|      77|     365|
|------+--------+--------+--------+--------|
|SV    |       1|       0|       0|       1|
|------+--------+--------+--------+--------|
|TOTAL |    4469|    2777|    2372|    9618|
--------------------------------------------


ITEM CONDITION: ELIX ITEM COND SUMMARY Q4 
-----------------------------------------------------------------------------------------------------------------------------
|      |                                                   REQUESTING SU                                                    |
|      |--------------------------------------------------------------------------------------------------------------------|
|      |   AA   |   BE   |   CC   |   DR   |   DV   |   EN   |   EP   |   FO   |   GE   |   KS   |   LW   |   MC   |   MD   |
|      |--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|      | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  |
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|HOME  |        |        |        |        |        |        |        |        |        |        |        |        |        |
|SU    |        |        |        |        |        |        |        |        |        |        |        |        |        |
|------|        |        |        |        |        |        |        |        |        |        |        |        |        |
|AA    |      20|       0|       4|       0|       0|       0|       0|       0|       0|       0|       0|       1|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|AS    |       0|       0|       1|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|BE    |       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|CC    |      45|       0|      34|      26|     221|       4|       8|       2|       0|      35|     125|      65|      26|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|CH    |       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       3|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|CL    |       0|       0|       1|       0|       1|       0|       0|       0|       0|       0|       0|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|DR    |       3|       0|       3|       4|       3|       2|       0|       0|       0|       1|       0|       3|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|DV    |      17|       0|      98|       0|      49|       1|       1|       0|       1|      15|      17|      26|       9|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|EN    |       7|       0|       1|       0|       0|       3|       6|       1|       1|       7|       1|       5|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|EP    |       1|       0|       6|       0|       1|       0|       2|       0|       0|       2|       3|       6|       1|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|FO    |       1|       0|       0|       0|       1|       6|       0|       0|       0|       0|       0|       2|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|GE    |       0|       0|       2|       0|       1|       1|       1|       0|       6|       4|       0|       1|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|KS    |       0|       0|      21|       1|       2|      14|       5|       0|       0|       9|       5|      36|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|MA    |       0|       0|       1|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|MC    |       1|       0|      30|       1|      16|       0|       5|       0|       1|      12|      13|      39|       4|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|MD    |      42|       0|      20|       2|     175|       4|       0|       0|       0|       8|      23|       8|     265|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|MP    |       1|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|MS    |       1|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|MU    |       6|       0|       0|       2|       4|       5|       0|       0|       1|       0|       0|       3|       1|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|SC    |     116|       0|      51|      21|     403|       6|      21|       1|      14|      90|     209|     104|      45|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|SF    |     130|       7|     111|      29|     625|      24|       8|       0|      10|      26|      25|      55|      48|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|SS    |       5|       0|      12|       1|      14|       0|      11|      14|       0|       4|      47|      12|       3|
|-----------------------------------------------------------------------------------------------------------------------------
|SV    |       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|TOTAL |     396|       7|     396|      87|    1516|      70|      68|      18|      34|     213|     468|     369|     402|
-----------------------------------------------------------------------------------------------------------------------------
  
ITEM CONDITION: ELIX ITEM COND SUMMARY, CONT. FROM ABOVE                       
--------------------------------------------------------------
|      |               REQUESTING SU                |        |
|      |--------------------------------------------|        |
|      |   MS   |   MU   |   SC   |   SS   |   SV   | TOTAL  |
|      |--------+--------+--------+--------+--------+--------|
|      | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  |
|------+--------+--------+--------+--------+--------+--------|
|HOME  |        |        |        |        |        |        |
|SU    |        |        |        |        |        |        |
|------|        |        |        |        |        |        |
|AA    |       0|       0|      15|       0|       0|      40|
|------+--------+--------+--------+--------+--------+--------|
|AS    |       0|       0|       0|       0|       0|       1|
|------+--------+--------+--------+--------+--------+--------|
|BE    |       0|       0|       2|       0|       0|       2|
|------+--------+--------+--------+--------+--------+--------|
|CC    |       0|       0|      44|      43|       0|     678|
|------+--------+--------+--------+--------+--------+--------|
|CH    |       0|       0|       0|       0|       0|       3|
|------+--------+--------+--------+--------+--------+--------|
|CL    |       0|       0|       8|       0|       0|      10|
|------+--------+--------+--------+--------+--------+--------|
|DR    |       0|       0|      35|       4|       0|      58|
|------+--------+--------+--------+--------+--------+--------|
|DV    |       0|      15|     672|       7|       0|     928|
|------+--------+--------+--------+--------+--------+--------|
|EN    |       0|       0|      49|       7|       0|      88|
|------+--------+--------+--------+--------+--------+--------|
|EP    |       0|       0|      21|       1|       0|      44|
|------+--------+--------+--------+--------+--------+--------|
|FO    |       0|       0|      18|       0|       0|      28|
|------+--------+--------+--------+--------+--------+--------|
|GE    |       0|       0|       8|       0|       0|      24|
|------+--------+--------+--------+--------+--------+--------|
|KS    |       0|       0|      74|       6|       0|     173|
|------+--------+--------+--------+--------+--------+--------|
|MA    |       0|       0|       0|       0|       0|       1|
|------+--------+--------+--------+--------+--------+--------|
|MC    |       0|       1|     202|       7|       0|     332|
|------+--------+--------+--------+--------+--------+--------|
|MD    |       0|       5|     491|       6|       6|    1055|
|------+--------+--------+--------+--------+--------+--------|
|MP    |       0|       0|       0|       0|       0|       1|
|------+--------+--------+--------+--------+--------+--------|
|MS    |       0|       0|       0|       0|       0|       1|
|------+--------+--------+--------+--------+--------+--------|
|MU    |       0|       0|       9|       1|       0|      32|
|------+--------+--------+--------+--------+--------+--------|
|SC    |       1|       1|     269|      61|       0|    1413|
|------+--------+--------+--------+--------+--------+--------|
|SF    |    1549|     124|    1534|      35|       0|    4340|
|------+--------+--------+--------+--------+--------+--------|
|SS    |       0|       0|     222|      20|       0|     365|
|------+--------+--------+--------+--------+--------+--------|
|SV    |       0|       0|       1|       0|       0|       1|
|------+--------+--------+--------+--------+--------+--------|
|TOTAL |    1550|     146|    3674|     198|       6|    9618|
--------------------------------------------------------------



ITEM CONDITION: MISSING Q4                    
--------------------------------------------
|      |          MONTH           |        |
|      |--------------------------|        |
|      |2002/04 |2002/05 |2002/06 | TOTAL  |
|      |--------+--------+--------+--------|
|      | COUNT  | COUNT  | COUNT  | COUNT  |
|------+--------+--------+--------+--------|
|HOME  |        |        |        |        |
|SU    |        |        |        |        |
|------|        |        |        |        |
|AA    |      10|      12|     175|     197|
|------+--------+--------+--------+--------|
|CC    |      47|      10|      41|      98|
|------+--------+--------+--------+--------|
|DR    |       1|       0|       3|       4|
|------+--------+--------+--------+--------|
|DV    |      72|      17|      16|     105|
|------+--------+--------+--------+--------|
|EN    |       6|       4|       1|      11|
|------+--------+--------+--------+--------|
|EP    |       0|       1|       1|       2|
|------+--------+--------+--------+--------|
|FO    |       3|       4|       1|       8|
|------+--------+--------+--------+--------|
|KS    |       1|       7|       4|      12|
|------+--------+--------+--------+--------|
|MA    |       1|       0|       0|       1|
|------+--------+--------+--------+--------|
|MC    |      32|      15|      14|      61|
|------+--------+--------+--------+--------|
|MD    |      13|       3|       5|      21|
|------+--------+--------+--------+--------|
|MU    |       4|       2|       5|      11|
|------+--------+--------+--------+--------|
|SC    |     322|     230|     140|     692|
|------+--------+--------+--------+--------|
|SF    |       3|       8|       3|      14|
|------+--------+--------+--------+--------|
|SS    |      21|      11|       3|      35|
|------+--------+--------+--------+--------|
|TOTAL |     536|     324|     412|    1272|
--------------------------------------------



ITEM CONDITION: BILLED Q4                    
--------------------------------------------
|      |          MONTH           |        |
|      |--------------------------|        |
|      |2002/04 |2002/05 |2002/06 | TOTAL  |
|      |--------+--------+--------+--------|
|      | COUNT  | COUNT  | COUNT  | COUNT  |
|------+--------+--------+--------+--------|
|HOME  |        |        |        |        |
|SU    |        |        |        |        |
|------|        |        |        |        |
|AA    |      22|      16|       7|      45|
|------+--------+--------+--------+--------|
|CC    |     184|     104|     116|     404|
|------+--------+--------+--------+--------|
|DR    |       2|      10|       7|      19|
|------+--------+--------+--------+--------|
|DV    |      10|      14|       8|      32|
|------+--------+--------+--------+--------|
|EN    |       1|      15|       4|      20|
|------+--------+--------+--------+--------|
|EP    |       2|       1|       1|       4|
|------+--------+--------+--------+--------|
|FO    |       2|       2|       0|       4|
|------+--------+--------+--------+--------|
|GE    |       0|       1|       0|       1|
|------+--------+--------+--------+--------|
|KS    |       4|       6|       4|      14|
|------+--------+--------+--------+--------|
|MC    |      36|      14|      10|      60|
|------+--------+--------+--------+--------|
|MD    |      30|       8|      16|      54|
|------+--------+--------+--------+--------|
|MU    |      28|      22|      18|      68|
|------+--------+--------+--------+--------|
|SC    |     188|     188|     107|     483|
|------+--------+--------+--------+--------|
|SF    |      10|      11|      11|      32|
|------+--------+--------+--------+--------|
|SS    |       5|      11|       6|      22|
|------+--------+--------+--------+--------|
|TOTAL |     524|     423|     315|    1262|
--------------------------------------------