Courtesy Charge, Missing and Billed Item Statistics
Fiscal Year 2000/2001 - Third Quarter

courtesy charges | summary | missing item conditions


 ITEM CONDITION: ELIX ITEM COND PLACED AGAINST SU (COURTESY CHARGE) Q3
 --------------------------------------------
 |      |          MONTH           |        |
 |      |--------------------------|        |
 |      |2001/01 |2001/02 |2001/03 | TOTAL  |
 |      |--------+--------+--------+--------|
 |      | COUNT  | COUNT  | COUNT  | COUNT  |
 |------+--------+--------+--------+--------|
 |HOME  |        |        |        |        |
 |SU    |        |        |        |        |
 |------|        |        |        |        |
 |AA    |      22|      16|      24|      62|
 |------+--------+--------+--------+--------|
 |BE    |       0|       0|       1|       1|
 |------+--------+--------+--------+--------|
 |CC    |     352|     229|     213|     794|
 |------+--------+--------+--------+--------|
 |CL    |       2|       2|       0|       4|
 |------+--------+--------+--------+--------|
 |DR    |      21|      26|      21|      68|
 |------+--------+--------+--------+--------|
 |DV    |     228|     326|     327|     881|
 |------+--------+--------+--------+--------|
 |EN    |      28|      18|      17|      63|
 |------+--------+--------+--------+--------|
 |EP    |      14|      16|      15|      45|
 |------+--------+--------+--------+--------|
 |FO    |      23|      17|      11|      51|
 |------+--------+--------+--------+--------|
 |GE    |      12|      10|       6|      28|
 |------+--------+--------+--------+--------|
 |KS    |      88|      81|      61|     230|
 |------+--------+--------+--------+--------|
 |LW    |       0|       0|       1|       1|
 |------+--------+--------+--------+--------|
 |MC    |      62|      75|     104|     241|
 |------+--------+--------+--------+--------|
 |MD    |     245|     264|     320|     829|
 |------+--------+--------+--------+--------|
 |MS    |       5|       0|       6|      11|
 |------+--------+--------+--------+--------|
 |MU    |      21|       9|       5|      35|
 |------+--------+--------+--------+--------|
 |SC    |     558|     515|     486|    1559|
 |------+--------+--------+--------+--------|
 |SF    |    1077|    1167|    1263|    3507|
 |------+--------+--------+--------+--------|
 |SS    |     115|     143|     146|     404|
 |------+--------+--------+--------+--------|
 |ST    |       1|       0|       0|       1|
 |------+--------+--------+--------+--------|
 |TOTAL |    2874|    2914|    3027|    8815|


ITEM CONDITION: ELIX ITEM COND SUMMARY - Q3
-----------------------------------------------------------------------------------------------------------------------------
|      |                                                   REQUESTING SU                                                    |
|      |--------------------------------------------------------------------------------------------------------------------|
|      |   AA   |   BE   |   CC   |   DR   |   DV   |   EN   |   EP   |   FO   |   GE   |   KS   |   LW   |   MC   |   MD   |
|      |--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|      | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  |
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|HOME  |        |        |        |        |        |        |        |        |        |        |        |        |        |
|SU    |        |        |        |        |        |        |        |        |        |        |        |        |        |
|------|        |        |        |        |        |        |        |        |        |        |        |        |        |
|AA    |      31|       0|       4|       0|       9|       0|       0|       0|       0|       2|       2|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|BE    |       0|       0|       0|       0|       0|       0|       0|       0|       0|       1|       0|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|CC    |     107|       0|      52|      75|     211|       4|      23|       0|       0|      56|     129|      36|       9|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|CL    |       3|       0|       0|       0|       1|       0|       0|       0|       0|       0|       0|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|DR    |       2|       0|       9|      11|       4|       0|       0|       0|       0|       4|       1|       1|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|DV    |      31|       0|      58|       5|     107|       3|       2|       0|       0|      26|      72|       1|       1|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|EN    |       0|       0|       0|       0|       0|       3|       0|       0|       1|       8|       0|       9|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|EP    |       0|       0|       7|       0|       5|       1|       2|       0|       0|       4|       5|       2|       1|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|FO    |       3|       0|       4|       0|       2|       3|       2|       3|       4|       6|       2|       1|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|GE    |       3|       0|       0|       0|       0|       6|       0|       0|      11|       3|       0|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|KS    |       8|       0|      10|       5|      12|       7|       4|       1|       5|      39|       6|      35|       2|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|LW    |       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|MC    |       4|       0|      25|       8|      13|       4|      19|       0|       3|      23|      12|      26|       1|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|MD    |      43|       0|      25|       7|      88|      13|       3|       0|       0|      17|      56|       8|     114|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|MS    |       1|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|MU    |       0|       0|       0|       3|      12|       0|       0|       0|       1|       0|       0|       0|      17|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|SC    |     189|       1|      20|     103|     361|      11|      53|       0|       6|     119|     212|     114|      43|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|SF    |      71|      23|      61|      20|     470|      49|       1|       0|      17|      18|      15|      25|      12|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|SS    |      16|       0|      34|       0|      13|       2|      20|       0|       0|      14|      67|       3|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|ST    |       0|       0|       1|       0|       0|       0|       0|       0|       0|       0|       0|       0|       0|
|------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------|
|TOTAL |     512|      24|     310|     237|    1308|     106|     129|       4|      48|     340|     579|     261|     200|
-----------------------------------------------------------------------------------------------------------------------------


ITEM CONDITION: ELIX ITEM COND SUMMARY - Q3
--------------------------------------------------------------
|      |               REQUESTING SU                |        |
|      |--------------------------------------------|        |
|      |   MS   |   MU   |   SC   |   SS   |   SV   | TOTAL  |
|      |--------+--------+--------+--------+--------+--------|
|      | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  | COUNT  |
|------+--------+--------+--------+--------+--------+--------|
|HOME  |        |        |        |        |        |        |
|SU    |        |        |        |        |        |        |
|------|        |        |        |        |        |        |
|AA    |       0|       0|      14|       0|       0|      62|
|------+--------+--------+--------+--------+--------+--------|
|BE    |       0|       0|       0|       0|       0|       1|
|------+--------+--------+--------+--------+--------+--------|
|CC    |       0|       3|      30|      59|       0|     794|
|------+--------+--------+--------+--------+--------+--------|
|CL    |       0|       0|       0|       0|       0|       4|
|------+--------+--------+--------+--------+--------+--------|
|DR    |       0|       1|      35|       0|       0|      68|
|------+--------+--------+--------+--------+--------+--------|
|DV    |       0|       8|     551|      16|       0|     881|
|------+--------+--------+--------+--------+--------+--------|
|EN    |       0|       0|      35|       7|       0|      63|
|------+--------+--------+--------+--------+--------+--------|
|EP    |       0|       0|      13|       5|       0|      45|
|------+--------+--------+--------+--------+--------+--------|
|FO    |       0|       0|      20|       1|       0|      51|
|------+--------+--------+--------+--------+--------+--------|
|GE    |       0|       0|       4|       1|       0|      28|
|------+--------+--------+--------+--------+--------+--------|
|KS    |       0|       1|      84|      11|       0|     230|
|------+--------+--------+--------+--------+--------+--------|
|LW    |       0|       0|       1|       0|       0|       1|
|------+--------+--------+--------+--------+--------+--------|
|MC    |       0|       0|      99|       4|       0|     241|
|------+--------+--------+--------+--------+--------+--------|
|MD    |       0|      15|     427|       6|       7|     829|
|------+--------+--------+--------+--------+--------+--------|
|MS    |       9|       0|       1|       0|       0|      11|
|------+--------+--------+--------+--------+--------+--------|
|MU    |       0|       1|       0|       1|       0|      35|
|------+--------+--------+--------+--------+--------+--------|
|SC    |       0|      12|     184|     131|       0|    1559|
|------+--------+--------+--------+--------+--------+--------|
|SF    |    1816|     104|     774|      29|       2|    3507|
|------+--------+--------+--------+--------+--------+--------|
|SS    |       0|       0|     202|      33|       0|     404|
|------+--------+--------+--------+--------+--------+--------|
|ST    |       0|       0|       0|       0|       0|       1|
|------+--------+--------+--------+--------+--------+--------|
|TOTAL |    1825|     145|    2474|     304|       9|    8815|
--------------------------------------------------------------


 --------------------------------------------

 ITEM CONDITION: MISSING
 --------------------------------------------
 |      |          MONTH           |        |
 |      |--------------------------|        |
 |      |2001/01 |2001/02 |2001/03 | TOTAL  |
 |      |--------+--------+--------+--------|
 |      | COUNT  | COUNT  | COUNT  | COUNT  |
 |------+--------+--------+--------+--------|
 |HOME  |        |        |        |        |
 |SU    |        |        |        |        |
 |------|        |        |        |        |
 |AA    |      17|       9|       9|      35|
 |------+--------+--------+--------+--------|
 |CC    |     357|     114|      42|     513|
 |------+--------+--------+--------+--------|
 |DR    |       4|       6|       5|      15|
 |------+--------+--------+--------+--------|
 |DV    |     103|      93|     100|     296|
 |------+--------+--------+--------+--------|
 |EN    |       4|       5|      17|      26|
 |------+--------+--------+--------+--------|
 |EP    |       1|       1|       1|       3|
 |------+--------+--------+--------+--------|
 |FO    |       3|       6|       4|      13|
 |------+--------+--------+--------+--------|
 |GE    |       0|       0|       1|       1|
 |------+--------+--------+--------+--------|
 |KS    |       7|       4|       8|      19|
 |------+--------+--------+--------+--------|
 |MA    |       0|       0|       1|       1|
 |------+--------+--------+--------+--------|
 |MC    |       9|      23|      16|      48|
 |------+--------+--------+--------+--------|
 |MD    |       9|      10|       6|      25|
 |------+--------+--------+--------+--------|
 |MU    |       2|       1|       2|       5|
 |------+--------+--------+--------+--------|
 |SC    |     354|     278|     252|     884|
 |------+--------+--------+--------+--------|
 |SF    |       2|       4|       3|       9|
 |------+--------+--------+--------+--------|
 |SS    |       7|      34|      20|      61|
 |------+--------+--------+--------+--------|
 |TOTAL |     879|     588|     487|    1954|
 --------------------------------------------

 ITEM CONDITION: BILLED
 --------------------------------------------
 |      |          MONTH           |        |
 |      |--------------------------|        |
 |      |2001/01 |2001/02 |2001/03 | TOTAL  |
 |      |--------+--------+--------+--------|
 |      | COUNT  | COUNT  | COUNT  | COUNT  |
 |------+--------+--------+--------+--------|
 |HOME  |        |        |        |        |
 |SU    |        |        |        |        |
 |------|        |        |        |        |
 |AA    |       6|       8|      11|      25|
 |------+--------+--------+--------+--------|
 |CC    |     117|     131|     101|     349|
 |------+--------+--------+--------+--------|
 |DR    |      15|       7|      17|      39|
 |------+--------+--------+--------+--------|
 |DV    |      62|      13|      23|      98|
 |------+--------+--------+--------+--------|
 |EN    |       3|       2|       1|       6|
 |------+--------+--------+--------+--------|
 |EP    |       2|       1|       1|       4|
 |------+--------+--------+--------+--------|
 |FO    |       3|       3|       7|      13|
 |------+--------+--------+--------+--------|
 |KS    |      15|       8|       8|      31|
 |------+--------+--------+--------+--------|
 |MC    |      16|      28|      28|      72|
 |------+--------+--------+--------+--------|
 |MD    |      13|      32|      28|      73|
 |------+--------+--------+--------+--------|
 |MU    |      12|      12|      15|      39|
 |------+--------+--------+--------+--------|
 |SC    |     109|     177|     192|     478|
 |------+--------+--------+--------+--------|
 |SF    |       5|       0|       3|       8|
 |------+--------+--------+--------+--------|
 |SS    |      12|      15|       6|      33|
 |------+--------+--------+--------+--------|
 |TOTAL |     390|     437|     441|    1268|
 --------------------------------------------