Coaching Tips for Expert Users

 Follow These Specific Steps


1.      Explain the task. The person needs to know what the task is, why it is important and how it fits into the rest of the work done. The explanation should be simple and clear.

§         “Here’s what we’re going to do…”

§         “We do it this way because…”

2.      Demonstrate the task. The demonstration should be done during or after the explanation. The demonstration should show what was explained and give the other person a clear understanding of what is expected.

§         One step at a time.

§         Repeat if necessary.

§         Leave a copy of the instructional steps w/ the individual for practice.

3.      Ensure the person practices the task.  When setting up the practice, give encouragement to motivate the person. The coach needs to be tolerant, as not everyone learns at the same pace.

§         “Ok, now you do it yourself .”

§         Correct any mistakes here.

§         Have the learner show & tell you the steps.

4.      Provide feedback. Feedback can be given during or after the practice and may be positive, or constructive to correct performance. One can never give too much positive reinforcement to an individual learning a new skill.

§         “Now you’ve got it!”

§         “Here’s how you do it…”


Additional Tips:

  • Use a pen or pointer to draw the learner’s attention
    to a particular place on the PC screen.
    • Do not block the learner’s field of vision
  • Use resources on the Workstation Support Group
    Web site to give step-by-step instructions to the
    • Leave instructions with the learner and tell the learner to practice the steps.
  • Revisit the staff member to assure he/she has
     mastered the function.
“Great! Nice job.”









 The 4-point Coaching Cycle





 Coaching To Build Skills

When coaches build skills, whether in the world of sports or in the workplace, they need to avoid these common mistakes.

Common mistake

What to do instead

q       Not checking whether the person has done the task or activity before.

q       Check and build on existing knowledge

q       Confusing the person being coached.

q       Explain the task in a logical order.

q       Not responding to possible confusion.

q       Read body language and check understanding.

q       Just explaining how to do the task.

q       Explain, demonstrate, provide practice, and give feedback until the skill is mastered.