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Place
Requests: Help
Yale faculty,
students, staff, and authorized affiliates may place a variety of requests
directly from Orbis. Patrons whose records are blocked for any reason
will not be able to use the Request Menu. For information on charge limits,
fine limits, and other possible block reasons, please contact the Privileges
Office or a circulation
desk.
To place
a request, first search for a specific item. Once you have displayed
a bibliographic record, click on the Place Requests button on the
top of the screen. If you are not already logged in, you will be prompted
to log in using either your Yale NetID and password or barcode
on the back of your Library-issued ID Card (Visitor Card or Proxy Card)
and your last name. When you are logged in, you will find brief instructions
for different types of requests and a drop down menu with two options.
Follow the
instructions and select the appropriate type of request to proceed. If
you decide to use On Order Form, Purchase Request Form, or ILL/Borrow
Direct, click on the link and follow the guidance on the corresponding
screen.

Recall
items checked out
Yale borrowers
can place a recall for an item found in Orbis. Recalls can only be placed
for items that are checked out, not for items available on the shelf.
A recall will allow the current user to keep the book for two weeks from
the date it was checked out or for one week from when the recall is placed.
When the item is returned it will be placed on the Hold shelf for you
at the Circulation Desk of your choice and you will be notified. The item
will be returned to the stacks if not picked up after 14 days. All materials
are subject to recall after 2 weeks. Periodicals are subject to recall
without any waiting period.
After you
have selected the Recall option from the drop down Request Menu:
-
If you want to place a recall on any copy of the item at any location,
click the Any Copy button. If you want to place a recall on a specific
copy, select the copy of the item from the drop down menu.
- If
you log in with Library-issued Visitor Card or Proxy Card, enter the
barcode on the back of your card (skip this step if you log in with
Yale NetID).
-
Select the location where you want to pick up the item from the Pick
Up At drop down menu.
- Enter
the number of days after which you will not need the recall in the "Not
Needed After" text box. Do not leave the number of days blank or
your recall may be cancelled by the system.
-
Click the Submit Request button to submit your request. Otherwise, click
the Clear Form button to clear all of the fields.
-
Be
sure to hit Log Out to clear the session or click on the New Search
button to resume searching.
Note: The system
will not allow you to place a recall on any item you currently have charged
out or have placed a recall on already.
Request
staff search or delivery
By choosing
this option, patrons will be able to:
- choose
a pickup or use point for the book they are requesting (valid pickup
locations are denoted by an asterisk);
- place
a request for an item at the Library Shelving Facility (LSF);
- request
an item be paged (retrieved from the stacks and brought to the circulation
desk for you) at libraries where this service is offered;
- request
staff to search an item missing in the stacks;
- submit
comments about the request.
After you
have selected the Request staff search or delivery option from
the drop down Request Menu:
- Select
the library at which you would like to pick up or use the item you are
requesting. (Valid pickup locations are denoted by an asterisk).
- If you
log in with Library-issued Visitor Card or Proxy Card, enter the barcode
on the back of your card (skip this step if you log in with Yale NetID).
- Specify
a particular copy if more than one is available.
- Include
any comments about the request in the Comments box.
- Enter
the number of days after which you will not need the recall in the Not
Needed After text box. Do not leave the number of days blank or your
recall may be cancelled by the system.
- Click
the Submit Request button. Otherwise, click the Clear Form button to
clear all of the fields.
- Be sure
to hit Log Out to clear the session or click on the New Search button
to resume searching. For both types of requests, you will receive an
e-mail notification or a notice through the mail informing you when
your item is available for pick up. You can also look at Your Library
Account to check on the status of your request.
For both
types of requests, you will receive an e-mail notification or a notice
through the mail informing you when your item is available for pick up.
You can also look at Your Library Account to check on the status
of your request.
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