Access Services Media Procedures

Document objectives

This document provides an adaptable training guide for library personnel handling the circulation of non-book and mixed media in Access Services units within the Yale University Library community. Adequate training necessitates that employees have general experience with Voyager's circulation and callslip daemon modules, including activating holds and identifying call number, location and item types, and be familiar with routing procedures. Trainers should have examples of various media formats, cases, and security shells for illustration. Media examples should include items both with and without physical and online errors.

Incoming new media from Technical Services

1. Arrives at circulation in cases.
2. Check call number in Voyager's library circulation module against label for accuracy. If they do not match, give all pieces to a supervisor.
3. Place item into correctly sized security shell (closed reserve items are not placed in security shells).
4. Shelve in general stacks, reference, or closed reserves according to item location listed in Voyager.

Charging and moving media

General collection and reserve items

1. Patron retrieves item, or requests closed reserve item.
2. Circulation staff removes item from security shell (not applicable for closed reserve items).
3. Place security shell in storage receptacle (not applicable for closed reserve items).
4. Inspect pieces and condition.
5. Match barcode and title on pieces to those in Voyager. If they do not match, give all pieces to a supervisor.
6. Charge out.

Callslipped (paged) items for delivery and hold shelf

1. Staff retrieves item from appropriate location.
2. Remove item from security shell.
3. Place security shell in storage receptacle.
4. Inspect pieces and condition.
5. Match barcode and title on pieces to those in Voyager. If they do not match, give all pieces to a supervisor.
6. Activate hold.
7. Place on hold shelf, or send to requesting unit without security shell.

Discharging media

1. Inspect pieces and condition.
2. Match barcode and title on pieces to those in Voyager. If they do not match, give all pieces to a supervisor.
3. Discharge.
4. If your library owns the material, place it in a security shell and shelve. If not, then route it to the owning library without a security shell. Closed reserve items do not need security shells.

For further information contact Dana Peterman & Victoria Gardner

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