CHARGING A BOOK: CHECK OUT (CHAR/F-7)
DISCHARGING A BOOK: CHECK IN (CHAR/F-8)
CONFIDENTIALITY AND SECURITY OF RECORDS
SHELFING ASSIGNMENTS, PICK-UP AND SORTING
KLINE SCIENCE LIBRARY FINE POLICY
BILLING FOR REPLACEMENT OF LOST OR LONG OVERDUE MATERIAL
SATURDAY & SUNDAY MORNING OPENING PROCEDURE
2. Attention at all times to what is occurring at desk and in lobby.
3. Absolutely no food anywhere at desk. Drinks are allowed at the desk in a
spill-proof mug or a sports bottle. Only water is allowed in a regular plastic
bottle.
4. No lengthy personal conversations, phone calls or visitors.
5. Remember that the circulation desk is a public area and speak and act
accordingly.
6. The desk is not to be left unattended at any time.
8. Phone is to answered promptly, by saying "KLINE SCIENCE LIBRARY" not "HELLO".
9. If you cannot help a patron, refer him/her to someone who can. The Reference
librarian's schedule is posted on the bulletin board by the Technical Services office.
Reference questions may be left electronically from within the HELP section
on the public workstations.
10. Rudeness to patrons will not be tolerated at any time or for any
reason. Any examples of this will result in immediate dismissal.
Your responsibility is to provide assistance and information, and to
complete your assigned tasks in a polite and courteous manner.
When interacting with the public, you need to present a positive image.
Although there is no official dress code, all student assistants are required
to wear shoes in the library and dress in an appropriate manner.
PRIORITIES
The library patron is our priority. If you need an extra minute to finish a
task, please let patrons know you will be attending to them momentarily. Be
attentive and show a willingness to answer the questions patrons ask. If you
cannot be of assistance, refer them to someone who can, even if it means that
they must come back another time when another staff member will be available.
ANSWERING QUESTIONS
Answering questions is a major component of working in a library. This role
increases dramatically at night and on weekends, when other areas of the
library are not staffed. Often, you will not be able to answer a question
directly. In this situation it is your job to direct the patron to the proper
person to answer the question. This can mean giving the name and number of the
reference staff, ILL staff, Library Director or staff in other Yale Libraries.
The patron should never feel that his question is not being taken seriously or
provided with an adequate answer. Reference questions may be left electronically from within
the HELP section on the public workstations.
WHEN TO REFER RATHER THAN ANSWER A QUESTION
Our goal is help to patrons find what they need. You can tell them
where to find things such as the telephones, restrooms, other libraries or
a specific call number. If a patron asks a reference question, it should be
referred to the reference librarian or supervisor. Reference questions may be left electronically
from within the HELP section on the public workstations.
QUALITY OF THE ANSWER/REFERRAL
Every patron who asks a question should walk away with an answer or a referral
to the proper answer. Please be friendly and polite. You may need to ask the
patron for additional information in order to answer a question. It is better
to ask a patron a question than to misunderstand and provide incorrect
information.
PROBLEMS
The hardest thing you will experience is handling complaints and problems.
In dealing with patrons, use tact and common sense. Make sure you understand
the complaint. Ask questions if you are unsure.
Asking questions and being attentive are often helpful in diffusing a
difficult situation. If the complaint is valid and your are authorized to
correct the situation, do so. If not, refer the patron to your supervisor.
Unless designated as NON-CIRCULATING [or CLOSED RESERVE], books may be charged out for TWO
MONTHS. There is only one loan period for all patron categories.
The library sends an electronic notice of books due seven days before an item is overdue.
The due date is also on the Date Due slip placed inside each item at checkout. It is the patron's
responsibility to return material on or before the due date. Users may renew books online at
https://orbis.library.yale.edu/cgi-bin/Pwebrecon.cgi?DB=local&PAGE=pbLogon.
Overdue notices are sent on the seventh and twenty-first day a book is overdue. On
the thirty-fifth day a final notice is created. This is searched by the
Circulation staff and if a book is not found a bill is automatically generated by Orbis.
ONLY THE PRICE OF THE BOOK will be refunded once billing has occurred.
If a patron has a Bursar's account, unpaid fines and fees will transfer to that account. To pay fines at the desk by check or cash there are three steps: write the patron's name, the fine amount and the total
that's due (along with the date and your initials) in the Cash Transactions Ledger that's
kept by the cash register, clear the fine in Orbis, and ring it up on the cash register.
The CD-ROM disks are kept in two locations. A small number are on Permanent Reserve. The rest are filed by call number in the cabinet under the full size printer.
If a patron is using a CD that is on Permanent Reserve and asks for extended time, it is permissible to grant this if
no other patron is waiting.
(The call number arrangement here at Kline is as follows: Books with call
numbers beginning with the letters:
Books with call numbers beginning with the letters:
Please note that Anthropology books should be shelved separately in the
anthropology section. THEY ARE NOT TO BE SHELVED IN WITH OTHER BOOKS OR PUT
ON THE RESORTING SHELVES WITH THE OTHER BOOKS!
Whenever a "pick up and sort" is to be done please
follow these procedures:
1. There are several basic steps to preparing to shelve: the pick up, the sort, and the shelving
2. For the Pickup, check each room: Lobby, including tables, truck in lobby, computer cluster; Reading Room, and upper and lower stacks. Look on tables, carrels, ends of shelves. Don’t forget the truck of returned books behind the circulation desk!
3. Pick up upstairs; sort on to upstairs shelves and downstairs truck; send downstairs books down; sort downstairs books from truck on to pre-shelving shelves; pick up downstairs; sort on to downstairs pre-shelving shelves and upstairs truck; send upstairs books up; sort upstairs books on to pre-shelving shelves.
4. Put books in call number order trucks. Unless there is a shortage of trucks, use only the top two shelves of the truck. Take several bookends with you and go to the stacks and shelve the books according to your LC call number training.
5. Be sure to return unfinished carts back to the shelving work area.
Some books may set off alarm system if they are from a library that uses the
same security system as we do. Pass book around sensor.
Patrons must have a valid Yale ID or registered visitor's pass from SML to use
books from the cage. They may be used IN THE LIBRARY ONLY. Reference Librarian on duty must be consulted about whether
patron is permitted to photocopy due to fragile nature of much of the cage
material.
The latest week's unbound issues are shelved in the Reading Room by day
in order that patrons may browse new arrivals. They are then
shelved on unbound display shelves until bound.
Bound journals are shelved in the stacks by call number.
Journal information is listed on Orbis, in the card catalog and on the journal
boards. Journal volumes bound before Orbis will be listed on the statement card
in the card catalog. Any volumes bound after Orbis have been barcoded and are
recorded in the item record. Journal boards are no longer maintained; it is
necesssary to check Orbis for any newer material.
Place the due date slip in the pocket in the back of the book, and desensitize so that security
alarm will not activate. Add a pocket if there is none.
If a book does not have a barcode, desk attendant should, following guidelines, create an item record
and place a barcode in the inside back cover, or use the books without barcodes
charge form. Make sure author, title, call number are completely filled out
and LEGIBLE and that the patron name and ID number are complete. There is a roll of
duplicate barcodes at the circulation desk. Place one barcode on the back cover of
the book, and place the other barcode on the paper form. THE TWO BARCODES MUST BE IDENTICAL TO EACH OTHER.
If the system is down, there is a white paper form designed for barcoded
books, in the file next to the cash register. Make sure all information is
complete and legible.
If a patron's card will not wand properly, click the patron icon and search for the patron by name.
If they have a valid ID but no record in the Patron file, fill out a PROBLEM ID
form and use a paper backup form to charge books. Patrons may come to use the
library before the computer program has been run that puts them into the patron
file. As patron information loads are more frequent this problem should occur less frequently.
If a book barcode cannot be read by the barcode reader, type complete barcode number including
39002 onto screen and enter. This should result in a successful charge.
If computer will not read the barcode, type complete barcode number including 39002. This
should complete the discharge. Always RESENSITIZE books before placing on flat
reshelving truck for return to the stacks.
Books may be renewed for additional two month loan periods if no other patron
has requested them. Patrons may renew online using the Your Library Account option within Orbis.
While online renewal is preferred, renewals will be accepted in person, by Email and by FAX.
We do not renew by phone under any circumstances.
Patrons may place a hold or recall on a book that has been charged
out using the Your Library Account option within Orbis
Patrons have two weeks use of a book before a recall will be due for return, although patrons can request a recall at any time. An exception to the two week rule are books needed for reserve which are
recalled immediately.
When a book with a hold on it is returned the system produces a receipt with
the name of the requestor on it. Write name (last name, first initial) and date on top of slip and place book on
HOLD shelf behind circulation desk alphabetically by last name. It stays there for atleast 10 days.
The system produces a notice the next day via email or regular mail if no email address notifiying patron that hold is available. Hold shelf should be cleared daily of expired holds.
If a patron cannot find a book on the shelf and it is not charged out or
shelved in another location, immediately place a status of missing on the item, so that patrons can take
advantage of Borrow Direct. Complete a missing book form for the item and leave for the the Circulation Assistant to follow up. These items are searched and if not found at the end of the searching period they are referred to the appropriate selector for reorder decisions.
ALL CIRCULATION INFORMATION IS CONSIDERED CONFIDENTAIL
NO INFORMATION IS EVER given to a patron about another patron. This
includes addresses, telephone numbers, items charged to them.
You are NEVER to tell a patron who has a book charged out. There are no
exceptions to this rule. Even if a person guesses correctly who has an item,
you are not to verify the information.
If a patron wishes to know what books are charged to themselves, refer them to the "Your Account" information on Orbis/
Desk staff should make no changes any patron or catalog record.
No messages are to be put on anyone's personal record for any reason.
Patron information is NEVER TO BE GIVEN OUT OVER THE PHONE
for any reason.
Any employee found to have violated these rules will be subject to discipline
and possible dismissal. Student violations will be reported to Yale administration.
Click Patron button on the Circulation toolbar (top of the screen) to open Patron search box.
Select type of search you wish to use.
Name: Enter last name, then first name (or initial) in the designated boxes.
OR
barcode: Scan or type patron's barcode.
The buttons display to the right in the record.
They include:
Charged Items Index (Top Left,image resembles a file cabinet)
The number beneath the button displays the total number of charged items. Click the button to
view the complete information about any charged item, including title, item location, item
barcode, due date, and status.
Fines/Fee Information (Top Center in diagram. Image resembles a dollar sign.)
The number beneath the button displays the dollar amount of current fines/fees for the patron.
Click the button to view complete information about charge dates, due dates, billed dates,
operator ID, and historical charges which have been paid, waived, or gone to the bursar.
Holds and Recalls (Top Right in diagram. Image resembles a book with a slip in.)
The first number beneath the button displays the number of available hold or recall requests;
the second number displays the amount of pending holds or recall requests.
Click the button to view the complete information about titles, item locations, item barcodes,
expiration dates, etc.
PROBLEM IDS:
If a patron's ID does not work, there are several things to try.
1 Try searching by patron's name in the
PATRON FILE.
2 If patron has no record but displays a valid ID, fill out a
PROBLEM ID FORM and leave on supervisor's desk to be sent to SML to
have a record created. Make sure all information is complete and
legible. You can then check books out using paper back up form.
3 Bring to attention of the Manager or Lead Evening staff person
POLICE/FIRE 111
CAMPUS POLICE non emergency 2-4400
PHYSICAL PLANT 2-6888
PRESERVATION (water damage) 2-1803
HEAT/AIR CONDITIONING 2-6888
NIGHT SHUTTLE 2-6330
WALK PATROL 2-WALK
David Stern, DIRECTOR 288-7477
MARYBETH BEAN, CIRCULATION MANAGER 389-8139
PATRON MUST HAVE VALID YALE ID TO USE ANY PERMANENT RESERVE MATERIAL.
These items are shelved behind the circulation desk. They circulate for two hours in building
Some unbound journals are kept on permanent reserve behind the circulation
desk. Patrons must charge them out in order to use them; the loan period is two
hours. These journals cannot leave the library. The following unbound journals
are on permanent reserve:
Cell
Embo
Nature
Science
There are a number of permanent reserve monographs. These are books which have
been are subject to theft or heavily used.
It is important to discharge Permanent Reserve items promptly when they are
returned to the desk since the fine for late return is five cents PER MINUTE.
CD's are kept in a file at the circulation desk. They may be checked out like other circulating material.
Copying can done by using copycards or putting cash directly into machine.
Machines are the property and responsibility of CBS Blooms. No change
is given from the cash register to purchase copycards. No refunds
are given in cash for defective cards. There are refund cards to
be used and defective card must be returned to CBS.
The library still collects fines and fees in cash or by check. These transactions must be marked paid on Orbis,
rung into the cash register, and recorded in the log book located next to the cash register.
At end of evening shift all money must be counted and put into plastic box
and in green cash bag with day's cash sheets. Coins should be placed
neatly in holder.
Line all volumes up with the
Line all volumes on bottom shelf up with the
Pick up and shelve any loose volumes in the sections as you go.
Pick up any stray pieces of paper. Discard all rubbish.
Add bookends to any shelf where they are lacking.
Tighten book ends so books are firmly together on shelf.
During certain less busy periods shelf reading is done systematically to try to
keep the library in good order for the patrons' use. Each staff member is either
assigned a certain area to work on as time permits or one area is targeted by all
staff members, using a log to record progress made each shift.
Shelf reading means that the staff member looks at each individual book in a
section, checks the call number against the book before and after to see that
it is in its proper place. While doing this all books should be lined up neatly
and shelves straightened. Any extremely mishelved book should be checked in at the circulation desk, in case it has been reported missing. Books found in need of relabeling should be brought to the circulation desk, checked out to the appropriate pseudo patron, and left on the relabeling shelf to be labeled.
When a patron returns an overdue book
without paying at the desk, the fine will be automatically processed the system.
Different patron groups, i.e., faculty, staff, students, etc., have different fine limits. When patrons have reached their fine limit they will be stopped from checking out or renewing material until this is resolved.
COLLECTING FINES AFTER DISCHARGING ITEM(S)
1. Click the Discharge icon.
2. Scan each item's barcode with wand, or type and press Enter.
3. Complete discharge of all items before proceeding.
COLLECTING PAST FINES
1. Click patron button on the Circulation toolbar (top of the screen) to open Patron search box.
2. Find the patron's record
3. Click on the Patron fines/fees button. (Top-center.)
ONCE YOU ARE IN THE PATRON'S FINE/FEE RECORD
1. Select the tab that reads Outstanding fines and fees.
2. Click Post. The Post Against Fine/Fee dialog box displays.
3. Choose the appropriate Post Against radio button:
a. Selected: pay one or more individual fines (partial payment; highlight the item or items patron wishes to pay for).
b. Patron Total: pay total amount due.
4. Enter the Amount to be collected (dollars and cents).
5. Select the appropriate Method from the drop-down list (Cash or check). Hit enter. The fine is now paid, and a receipt is printed.
Record payment in ledger and ring into cash register on "FINE" key followed by TOTAL.
Closing the library is a very important part of staff duties. There is a checklist to be followed to insure that no important part of the routine
is overlooked. The security of the library and its collection depends on staff
awareness and attention to steps that need to be followed.
Both staff members on duty are to sign the checklist and both are responsible
for its accuracy.
Forty-five minutes before closing a final pickup and sorting of library
material is to done. This includes reading room and lobby. No books are to be
left on tables or carrels in reading room.
Fifteen minutes before closing all copy machines are to be turned off. No
exception is to be made to this rule.
Cash is to counted, recorded on form and stored in its proper location.
All workstations in reading room are to be
turned off. Do not turn off the public terminals in the lobby.
In order to warn patrons that library will be closing, flick light switches for
reading room and stacks ten minutes before closing time. DO NOT turn off lobby
lights until ready to close. They delay in coming back on so you will be left
in the dark!
Five minutes before closing all doors should be locked. Check door to buliding lobby that locked by building staff
. Both staff members are responsible for being sure that
doors are properly locked.
At closing make sure that all patrons are out of library.
Turn off lights. Set alarm
On various days throughout the year, the library collects statistics for questions asked
at the circulation desk, over the telephone, or through email. Distinctions are
made between types of question asked (ie. informational, directional etc), and we
record each question on . These figures are used in the library annual
report.
All books should be collected and sorted at the beginning and again
during the late part of the shift.
When leaving , all lights and machines should be turned off (except the FAX
machine).Check all doors to be sure that they are locked whether or not you
unlocked them. Do not assume that the other shift or other staff member did
it. The lobby should be left neat and an empty wooden truck left near the glass
doors.
All books collected during final pickup should left be standing neatly on the
book trucks and unbound journals placed on truck in Reading Room. They
are not to be left on carts in random piles.
Books in libraries are arranged systematically on shelves. Working in the
stacks requires following the system of arrangement.
The Kline Science Library uses the Library of Congress (LC) system to arrange
book. LC class ,a combination of letters and numbers, is based on the subject
of the book.In addition, an author number -- one letter and one or more
numbers,is based upon the author's name.
The basic shelving unit is a SHELF. Several shelves one above the other
form a SECTION. A section may be single-faced (fastened to a wall) or
double-faced (with two sides and standing alone). One or more sections is
referred to as a RANGE. Taken together the shelves, sections, and ranges form
the STACKS.
Books are shelved in the same sequence as the Western reading order.
FROM LEFT TO RIGHT on a shelf.
FROM TOP TO BOTTOM in a section.
The shelf can be thought of as a line and the section as a page.
OUTLINE OF SHELVING PROCEDURES
--Clear upper level
--Clear lower level
--Sort: Sort books for lower level onto sorting shelves on LL
Send UL books to the UL
--Sort on UL.
--Put books on sorting shelves according to labels on shelves.
--Remove all book marks while sorting.
--Refer problems such as loose pages, worn or torn bindings,
for triage. Charge to the poor condition barcode. Books in need of new labels should be charged to the appropriate pseudo patron. Both types of books should be left on the appropriate shelving behind the circulation desk.
--Watch for books from other libraries, e.g., Forestry, Geology
--Watch for books with "New Book Shelf" or "Reserve" stickers. Return them to the correct location
--Routines which must be followed when shelving:
--Reshelve any books left on the same shelf where you are shelving.
--Look for unshelved books on other shelves in the same section
and on adjacent and nearby sections. Reshelve any books you find.
--Line up book spines with front of the shelf for all books on the
shelf.
--On the bottom shelf line up book spines with the front of the upper
shelf, that is, 2 to 2 1/2 inches in.
--Straighten books and reset the bookend if needed. Do not jam
the books together. (Exception: for full shelves of journals
do not shift volumes to fill in gaps as missing volumes are
likely waiting reshelving. Also when adding last volume to full
shelf of journals ALWAYS REMOVE THE BOOKEND.)
--Add bookends wherever needed.
--Pick up loose pieces of paper and any other refuse left on the
shelves.
--ALWAYS CORRECT ALL MISSHELVING AS YOU GO ALONG.
OUTLINE OF SHELVING PROCEDURES - 2
--Shift books in tight areas where possible unless it involves a major shift
of sections or ranges. Make a note of needed shift and give to Circulation
Supervisor.
--If you are shelving volume 30 or 50 or 112 of a journal and you shelve it
all by itself with no other volumes on the same shelf or on preceding or
following shelves, BE SUSPICIOUS. Perhaps you have misread the call number.
Possible it has been mislabelled.
STRAIGHTENING
Following shelving procedures, look for and deal with the following situations:
--Unshelved books
--Messy shelves
--Books listing diagonally, spines hanging over the front of shelves, books
pushed back behind the front of shelves, books upside down, bookends jammed into books, etc.
--Missing bookends
--Refuse (mainly paper)
Straightening must be done systematically to whole collection;
however not all parts of the stacks need attention as frequently.
This is an activity that is assigned when things are slow.
Some effort has been made to identify the pre-1800 imprints in the KSL
collection and move them into the cage. Other cage items have been designated
on a case-by-case basis, often due to physical condition alone. A small number
of items from the Anthropology collection are housed in the cage as well, under
similar circumstances.
Anthropology materials are shelved by call number in the three sections
immediately to the right, inside the cage entrance.
(At present, shelving along the left and back walls is filled with
materials awaiting preservation action or withdrawn materials to be sold.)
Cage material is available from 8:30am - 4:30pm on weekdays.
The person of choice for retrieving cage materials is the reference librarian
on duty at the time of the request. If a reference librarian is not available,
the Library manager would retrieve the item. If the manager is not available, the requestor
will need to wait until a person with the VITA key returns.
The reference librarian on duty fills in the Library Office Use section of the form
(kept in the lower right drawer), seeing needed identification and determining needs
of the user (exact volume(s), lighting, electrical outlet, etc.) and indicates to the user
which table will be used. The manager will complete this form if retrieving the material.
Bring the volumes to the user seated at the designated table and have the user read and
sign the Reader Information section of the request form, and explain the return procedures
(return the book to the Reference librarian; if not there, hand to the staff member at the
circ desk; make sure the user is told the time by which the item(s) must be returned).
The completed form is returned to the Reference desk (keep it somewhat under the ref desk
workstation so as not to forget about the item and so the user information is out of view)
until the item is returned.
At the beginning of each work shift a student worker is given a
shelving assignment. You
are expected to complete the entire shelving assignment and initial the work
completed. At the beginning of the shift an
initial pick-up of the library is done. This includes clearing library material (books,
journals, etc..) from behind the circulation desk, the photocopy lobby, the
reading room and tables within the upper stack area.
After the material is collected it must be organized in the sorting
area which is to the left at the stacks entrance. When they are being sorted,
books and journals are placed on a given lettered section (example: QL) The
helps to organize the work load for the rest of the shift.
SHELVING SPACE
Books and bound journals at KSL are shelved together in the stacks.
There is no differentiation between regular and oversize call numbers which are
usually indicated by a +. If a book is extremely large it will shelved in
Oversize-Folio and this will be indicated in the call number. The Anthropology
collection is shelved separately on the lower level and all labels have
"anthropology library" as part of the call number.
Unbound journals are shelved in alphabetical order on the upper level
display shelves. The latest issue should be displayed and any other unbound
issues behind shelf. Dissertations received by the library from patrons or
departments are shelved on the South wall on the lower level. They are filed by
year and then by name of author. There is also a collection of dissertations
from the Chemistry Department which are filed separately also on the South
wall on the lower level.
DAILY OVERDUE FINES .50 PER DAY
RECALL FINES $2.00 PER DAY AFTER 10 DAY NOTICE
RUSH RECALL FINE $2.50 PER DAY
RESERVE FINES .05 PER MINUTE AFTER TWO HOUR RESERVE
PERIOD.
THERE IS NO GRACE PERIOD ON OVERDUE BOOKS. BY THE TIME A PATRON
HAS RECEIVED THEIR OVERDUE NOTICE A FINE HAS ALREADY ACCRUED. IF A BOOK HAS BEEN
BILLED TO THE BURSAR, THE FINE IS NONREFUNDABLE.
RUSH RECALLS ARE ALWAYS PLACED ON BOOKS NEEDED FOR RESERVE ANDTHE FINE IS
$2.50 RATHER THAN THE REGULAR $2.00 RECALL FINE.
In April,1994 the library system began a program of courtesy charge/discharge. This
means that patrons can return books or take them out from any Yale
library that provides online circulation. They will be discharged at
Kline terminals before being routed back to their home location.
All books should be discharged as they are returned. A routing slip giving the
home library will be produced by the receipt printer at the circulation desk.
Place slip in book, cross out due date in back of the book and place in blue
box in library office.
RESERVE MATERIAL AND ILL MATERIAL ARE EXCEPTIONS TO THIS POLICY.
THEY MUST BE RETURNED DIRECTLY TO THEIR HOME LOCATION. ART LIBRARY BOOKS CANNOT BE RETURNED TO ANY LIBRARY OTHER THAN ART
It is very important that things get discharged promptly since fines
will now stop when book is discharged at KSL rather than when it reaches its
home location.
To obtain material not held in the Yale library system, the patron
should complete the request form available online at the following URL
http://www.library.yale.edu/science/services/illinfo.html
Request should contain as muchinformation as possible.
BASIC CIRCULATION DESK RULES
1. Prompt courteous serviceSERVICE GUIDELINES
YOUR RESPONSIBILITY
CIRCULATION POLICY
BOOKS
OVERDUE NOTICES
FINES
Fines for overdue books accrue at a rate of 50 cents per day. Reserve fines are calculated
at $.05 per minute. There is no "grace period" for either regular or Closed Reserve book
fines. The maximum fine is $15 for books, and $25 for overdue
recalls or reserve items. When a book is 35 days overdue it is subject to billing
for replacement. When a patron is billed for replacement of an overdue item a processing fee $20.00
and the cost or a default price of $75.00 is added to accrued fines.
JOURNALS
JOURNALS DO NOT CIRCULATE unless there is more than one bound copy. The second
copy may be charged out for the
standard loan period. Any exceptions to the rule must be made by the Reference staff or the Circulation
Supervisor.
JOURNAL FINES
Permanent and Closed Reserve materials may be charged out for use
IN LIBRARY ONLY for a period of TWO HOURS. There is a fine of 5 cents
per MINUTE, so be sure that patron is informed of the two hour loan period. It
is also important to be sure that reserves are discharged promptly so that
fines are not assessed.PICK UP AND SORT
Shelving Procedure(For Pick up & Sort)
QH, QK, QL, QM, and QP are upper level books. Indexes and Abstracts are shelved by title along the perimeter wall of the stacks. Folios are also kept on the upper
level in the special FOLIO section and include call numbers for upstairs and downstairs items.
A-PZ, Q, QA, QB, QC, QD, QE, QR, and R-Z are lower level books.
OPEN RESERVE
Open Reserve material may be used IN LIBRARY ONLY. They
MAY NOT be charged out at any time.INTERLIBRARY LOANS
Interlibrary loan books are kept on a small truck at the circulation desk. Articles are kept in the drawer beneath the circulation desk. The books should be charged to the patron using the barcode on the book wrapper, and the due date should be assigned to match the due date on the wrapper. Articles may be given to patrons without checking them out. Please check to see if there are any special instructions noted on wrapper or any flags.
MUDD BOOKS
Patrons may use ELI EXPRESS to have the library deliver Kline, Mudd items to the Kline circulation desk.
ELI EXPRESS requests usually take one working day to be filled. When books are sent from Mudd
they are placed on the "HOLD" shelf. These must be used in the library. THESE ITEMS DO NOT CIRCULATE.
CAGE BOOKS
Cage books must be requested between 8:30 and 4:30 Monday - Friday.
REFERENCE SERVICE
Reference service is provided by the librarians between the hours of 8:30 and
5:00 Monday through Friday. There is a schedule posted on the office bulletin
board which indicates the particular librarian who is on call. No reference
service is available in the evening or on weekends. Please refer patrons to the Help Getting Started link on the Science Libraries Home Page.KLINE JOURNAL LOCATIONS
Unbound journals are shelved on the display shelves on the upper level of the
stacks, arranged alphabetically by title. Previous unbound issues are found on the
shelves underneath the display shelf; lift the shelf to find these.
CIRCULATION PROCEDURES
CHARGING A BOOK: CHECK OUT
When a patron brings a book to the desk, first make sure that the book
has a barcode in the back. Choose the Circulation module, select Check Out,
swipe the patron ID and and wand the book barcode. Message will appear that
book is "Successfully charged" and due date will appear on the screen. If the item is from another Yale library, you will need to override the stop that indicates the item is from a "foreign" library. Due
date is usually two months from date of charge, but watch for any odd due dates;
this usually means there is some change in status of the item, such as another reader in the hold que.
CIRCULATION PROCEDURES
DISCHARGING A BOOK: CHECK IN
Select Circulation module, select Discharge option, wand book barcode.
This should produce a message that book has been successfully discharged
and it will show the date it was due. It will show as a browse if the
book was not charged out. When discharging a book, if a message appears that requires an
acknowledgement, this acknowledgement must be done or the transaction will not be completed. If it is being held for someone, a receipt will
be printed for any book that has a HOLD on it, belongs to another library
or is needed for any reason. If book has a HOLD on it for a patron,
write patron last name, first initial, and date hold expires on top of slip and place in alphabetical order on HOLD shelf behind the Circulation desk. If book is to be routed to another Yale library, write the name of the library
on the reciept (ex.: SML, ENG.)
put receipt in between the pages of the book and place in blue box under mailboxes.
MAKE SURE THE RECEIPT IS STICKING OUT SO THAT THE LIBRARY NAME IS VISIBLE.
RENEWING A BOOK
HOLDS/RECALLS
HOLD SHELF
SEARCHES
CONFIDENTIALITY
AND SECURITY OF RECORDS
PATRON FILE
SEARCHING BY PATRON NAME:
EMERGENCY NUMBERS
PERMANENT RESERVES
PERMANENT RESERVE JOURNALS
PERMANENT RESERVE MONOGRAPHS
CD ROM DISKS
CASH_PROCEDURES
STRAIGHTENING SHELVES
outside edge
of each shelf.outside edge of the shelf
above.
SHELF READING
OVERDUE FINE PAYMENTS
CLOSING PROCEDURES
REFERENCE STATISTICS
BASIC SHIFT RESPONSIBILITIES
SHELVING
CAGE MATERIALS
CRITERIA:
In theory, materials in the locked cage are rare
or otherwise valuable, possibly in combination with poor condition, thus warranting the
extra protection of locked storage and controlled access. In practice, many of
the materials are in fragile condition but do not necessarily meet the
standards of rare or valuable.
ARRANGEMENT:
KSL materials in the cage are arranged by call number on
the double-faced shelving ranges in the center of the cage; folios are shelved
flat in double-wide sections at the end of each double-faced range.SHELVING ASSIGNMENTS, PICK-UP AND SORTING
FINE SCHEDULE
COURTESY DISCHARGE
KLINE SCIENCE LIBRARY
FINE POLICY
Yale University Library has adopted a uniform policy for all
Intensive Use and Research libraries on campus. This affects all libraries that
use the Orbis circulation system. IN ACCORDANCE WITH SML, THIS POLICY HAS
BEEN IN EFFECT SINCE SEPTEMBER 1990.
OVERDUE BOOKS
Non-reserve items are subject to a fine of $.50 per day. The fine for overdue
reserve material is $.05 per minute for two hour reserves. The library
DOES NOT SEND REMINDER NOTICES prior to the due date of the
borrowed material. Patrons are responsible for returning library material on or
before due date.
RECALLED MONOGRAPHS
Overdue recalled books are subject to a fine of $2.00 per day. Patrons are
notified by email or US Postal Mail when an item has been recalled. The book is due ten days
after placement of the recall. Fines begin to accrue at the end of the recall
period. Books recalled for reserve are fined at the rate of $2.50 per day.
BILLING FOR REPLACEMENT OF
LOST OR LONG OVERDUE MATERIAL
Material which has not been returned 35 days after the due date will
automatically be declared LOST
. The patron will be assessed
a replacement fee of $75.00 and a non-refundable
processing fee of
$20.00. This is in addition to the overdue fine. All charges will be sent
automatically to the Bursar's Office unless patron does not have an account.
In this case a bill will be produced and sent directly to the patron.
INTERLIBRARY LOAN SERVICES
Interlibrary loan service is available to current Yale readers.