technology has made it possible for people all around the world to communicate
with each other in meaningful ways, whether for research, education, business
or enjoyment through email. We have all experienced dramatic changes in the ways
we work and live that could not have been predicted a decade ago.
concerns ranging from privacy, security and freedom of speech, to honesty and
confidentiality it is more important than ever to understand and observe general
guidelines of netiquette. Netiquette, or network etiquette, is the contemporary
term for the proper way we communicate and interact with each other using email
over the Internet.
Even with the best of intentions, misunderstandings
are likely to occur in almost any type of communication. Nevertheless, it is possible
to repair glitches in a face-to-face dialog or even a telephone conversation before
any lasting damage occurs.
In a face-to-face situation or telephone conversation
you are able to change your tone of voice, to rephrase comments and to present
body language that welcomes further communication and thus promotes understanding.
Email messages do not offer you the benefit of these signals.
guidelines for email etiquette will help staff members:
to convey a professional image within and outside the Library
to communicate what is intended and avoid misunderstanding