The following resources have either provided background for development of this email etiquette site or have been listed to provide additional information:

1. Anderson, Robert H. and Shapiro, Norman Z. "Toward an Ethics and Etiquette for Electronic Mail". RAND Corporation. On-line. July 1985. www.rand.org/publications/MR/R3283

2. Angell, David, and Heslop, Brent. The Elements of Email Style: Communicate Effectively via Electronic Email. Reading, Mass: Addison-Wesley Publishing Company, 1994.

3. Hannon, Michael J. "E-mail in the Workplace: Balancing Efficiency and Liability Concerns". Trends in Law Library Management and Technology. Vol.9, No. 4. August 1998.

4. ___________. "Memo Writing." Purdue University On-Line Writing Lab (OWL). On-line.1998. http://owl.english.purdue.edu/handouts/pw/p_memo.html

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