The following resources have either provided
background for development of this email etiquette site or have been listed to
provide additional information:
1. Anderson, Robert H. and Shapiro, Norman
Z. "Toward an Ethics and Etiquette for Electronic Mail". RAND Corporation.
On-line. July 1985. www.rand.org/publications/MR/R3283
Angell, David, and Heslop, Brent. The Elements of Email Style: Communicate Effectively
via Electronic Email. Reading, Mass: Addison-Wesley Publishing Company, 1994.
Hannon, Michael J. "E-mail in the Workplace: Balancing Efficiency and Liability
Concerns". Trends in Law Library Management and Technology. Vol.9, No. 4.
4. ___________. "Memo Writing." Purdue University
On-Line Writing Lab (OWL). On-line.1998. http://owl.english.purdue.edu/handouts/pw/p_memo.html
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