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Using Listservs

 

Keys to effective use

   

Netiquette Home

General Etiquette
 Caution

Sending
 Effective Messages
 When not to send

Form and Tone
 Creating Signatures
 Using listservs

Responding
 Quoting Messages

Flaming
Reduce Flaming

Closing  Accounts

Sources

 

 

 

The Library listserv, or YULIB, opens the door to communication with the entire Library community. Please be sure that your message is of general interest or importance to all Library staff when publishing messages through this channel. Direct messages of a more personal nature to individuals, not to the Library community.

Tip: if you are communicating to a small segment of the YULIB audience, you can:

 ·

Use a bracket [xxx] in the subject line to indicate to which segment your message refers. For example, in the subject line: [SML and Law] Power outage today

 ·

Or, set up a mailing list containing the email addresses of those with whom you will be communicating.

 
·

If you wish to respond to a general Yulib message, respond to the individual sending the message. Caution: if you hit the reply button, your message will be sent to the Yulib listserv.

 
·

Never publicly air grievances by posting messages to the Yulib listserv. This practice is unacceptable, upsetting to the rest of your colleagues and impacts work productivity.

 
·

If you do have strong feelings about a Yulib message and wish to respond, consider how best to communicate your feelings before you act. Avoid flaming messages; pick up the phone or take a walk.

 
·

Contact Web, Workstation & Digital Consulting Services regarding procedures to set up or join a library listerve.

 

 

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© 2007 Yale University Library
This file last modified 06/16/05
Send comments to Kate Reynolds, Assistant Director Internal Communications, Yale Human Resources
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