In written and telephone communications, time can soften the edge of an ill-conceived response. However, a hasty email response can remain permanently in sharp focus.

To reduce email communication problems:

·Resist the temptation to fire off a response.

·Read the original message again. You might be misinterpreting the message by the sender.

Draft a response and let it cool off for a time before sending it. Reconsider your response again after a walk to the coffee or ice cream shop.

Break the cycle of message and response. A telephone call or personal conversation can do wonders in resolving difficulties.

Respond to opinion with evidence or facts that are relevant.