Sometimes communication may be of a sensitive or confidential nature and using email may be inappropriate or cause unnecessary hard feelings. Keep the following in mind when determining the best method of communication.

Do not use email to broadcast confidential matters or discussions with third parties. Please consult Library Human Resources for further guidance in these areas.

Supervisors and managers should always convey initial disciplinary or performance reviews in a face-to-face meeting. Please consult Library Human Resources for further guidance in these areas.

Communicate complaints or dissatisfaction directly to the individual. Refrain from sending complaints about individuals to third parties via email. Give an individual the courtesy of a phone or face-to-face conversation. This opportunity to clear up a misunderstanding is very important in promoting 2-way communication.

Communicate highly complex information through other means. A telephone call, or face-to-face conversation may reduce any misunderstandings.

Negotiations usually need back and forth communication. If you find yourself responding more than three times on the same topic, choose an alternate form of communication.